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AutoNation Toyota Fort Myers - Service Center

Fort Myers, FL

4.1
2,035 Reviews

2,035 Reviews of AutoNation Toyota Fort Myers - Service Center

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July 20, 2023

They were very professional and they took the time to discover what the problem was. More

by kjrccdriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Haynes
Jul 25, 2023 -

AutoNation Toyota Fort Myers responded

Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 20, 2023

Shelly is the best service advisor, always keeps us informed as to what is going on and when they are finished! More

by dqchapman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
Jul 25, 2023 -

AutoNation Toyota Fort Myers responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

July 19, 2023

Very professional and courteous staff. Didn’t feel pressured and they kept me informed during the process. More

by kariley74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jul 26, 2023 -

AutoNation Toyota Fort Myers responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 19, 2023

Everything was great and also the Adviser were great,also i didn't have to wait too long More

by paulricka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sylvester
Jul 25, 2023 -

AutoNation Toyota Fort Myers responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 19, 2023

Anthony Jane is a great professional providing outstanding customer service, paying attention to the details and showing real care for the customers. Thank you Anthony! More

by Roman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Jane
Jul 25, 2023 -

AutoNation Toyota Fort Myers responded

Hello Roman, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 19, 2023

This was my first appointment here, they were friendly & courteous. The advisor was thorough and explained options by importance of the services. More

by ihelbock35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Jane
Jul 25, 2023 -

AutoNation Toyota Fort Myers responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 18, 2023

Worst Customer Service of any company ever. If you buy a car from them Good Luck with their so called service department. More

by avmvet03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark and orlando
Jul 26, 2023 -

AutoNation Toyota Fort Myers responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Fort Myers. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (239) 321-5413 to discuss what we can do to help.

Aug 04, 2023 -

avmvet03 responded

Said you have my number and info in your computer. If you really cared as I did you would call me not me call you. Worst customer service of any business I have dealt with. Your tech even told me I needed new tires which I did not the one with the nail was repaired by who they were bought from. The others and the repaired one cleared by another Toyota Dealer as safe with over half the life left. You guys are a joke!!!!

July 17, 2023

This was the WORST service I've ever had at this dealership. In the past 25 years, we've purchased at least 8 vehicles from this dealership and have never had this horrible of an experience. To star More

by Maryr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Gavin
Jul 26, 2023 -

AutoNation Toyota Fort Myers responded

Hi Maryr, we are deeply disappointed by your experience at AutoNation Toyota Fort Myers. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (239) 321-5413 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Jul 26, 2023 -

Maryr responded

So, after being a loyal customer of this dealership for over 25 years and now giving you a less than desirable review you want me to discuss this with a General Manager that was NOT AVAILABLE when I was there and wanting to discuss these issues. Can you say, A day late and a dollar short at this time! I don't believe there is any redeeming of the horrible service I received.

July 16, 2023

Excellent service, Barbara is phenomenal at all times friendly, thank you very much for solving my problem More

by Luis Fernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando, Mark and Bárbara
Jul 20, 2023 -

AutoNation Toyota Fort Myers responded

Hi Luis, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

July 16, 2023

I waited 2 hours for a tire rotation with an appointment. Then I was told one of my tires had a nail in it, “a slow leak” and it would cost $52 to patch I said no and went to another tire business $12 to pat More

by Egulli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick
Jul 20, 2023 -

AutoNation Toyota Fort Myers responded

Hi Egulli, we are deeply disappointed by your experience at AutoNation Toyota Fort Myers. If you would be willing to give us another chance in the future, please reach out to our General Manager at (239) 321-5413. We would appreciate the chance to turn your experience around.

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