AutoNation Toyota Fort Myers - Service Center

Excellent Service this time. I purchased a 2007 Toyota Sienna from AutoNation's used car lot. The dealership replaced the dash under recall and did an excellent job with flawless I purchased a 2007 Toyota Sienna from AutoNation's used car lot. The dealership replaced the dash under recall and did an excellent job with flawless service from beginning to end. I have dealt with this dealership for my company vehicles and personal vehicles in the past and it was not always a good experience. This experience was a welcome change and I hope that it is a sign that AutoNation in Fort Myers is making customer satisfaction a priority. More

Unacceptable Service was unacceptable, Sean the "manager" should never be allowed to talk to customers to resolve a situation. They screwed us in the service depar Service was unacceptable, Sean the "manager" should never be allowed to talk to customers to resolve a situation. They screwed us in the service department. I've bought 4 vehicles here. I will never buy another At this location. We were told one thing and the mechanics and technicians did soemthing completely different with out my consent. Don't go here. More

service awfuk experience in the service department with a nail in tire that was never told to me that it was going to be removed and is non repairable now ! I awfuk experience in the service department with a nail in tire that was never told to me that it was going to be removed and is non repairable now ! It's not on Toyota its on the customer great job Toyota great Service BS More

Excellent I just want to tell you guys how happy I am from the service I received from Ms. Jamie she was a great person and she did the best to make sure ever I just want to tell you guys how happy I am from the service I received from Ms. Jamie she was a great person and she did the best to make sure everything work right as always Toyota great dealer More

Very Disappointed in their Customer Service My elderly mother purchased a Scion Xb from this dealership in November 2013. As part of the deal, she purchased over $4200 worth of warranties. Aft My elderly mother purchased a Scion Xb from this dealership in November 2013. As part of the deal, she purchased over $4200 worth of warranties. After my mother passed away, the vehicle transferred to me as part of probate. I live in another state, so called this dealership on 5 different occasions over 4 weeks to inquire about how to transfer their warranties that my deceased mother paid for. Each time, I explained to the receptionist what I was trying to accomplish. Each time, she transferred my call three times and no one picked up. Each time, she took my name, contact info, VIN, etc... and assured I would receive a call back. I have left messages for the General Manager and Finance Director, but apparently honoring their contracts is not high on their work priority list as no one from the dealership has called. It is very obvious that AutoNation Toyota Scion does not honor their commitments, but are sure in a hurry to up-sell every add-on they can to a senior citizen retiree. I was forced to contact the Florida Attorney General's office and BBB to get the management to do their jobs. I would never purchase a vehicle from these people. More

They charge 2 to 3 times Toyotas MSRP on parts The staff was plenty friendly. But do your homework before buying parts from the parts counter. They charge 2 to 3 times retail for factory parts. A p The staff was plenty friendly. But do your homework before buying parts from the parts counter. They charge 2 to 3 times retail for factory parts. A part that has a retail of 1.29, try 4 bucks there. A part that has a retail of 20 and some change, 35 there. Before you buy any Toyota parts look up the retail prices online. Or if you have already bought Toyota parts, google your part numbers and watch and see how much you overpaid by. A female parts counter employee even acknowledged that they charge more than retail on parts, but said there was nothing she could do about it. More

Made an online appointment with my regular service adviser. When I arrived I was greeted outside and told I was being assigned to another adviser. I asked the reason why and they could not give me an adviser. When I arrived I was greeted outside and told I was being assigned to another adviser. I asked the reason why and they could not give me an answer. I was asked to wait for the adviser to meet me, so I waited and waited and waited. Finally someone escorted me to another adviser as the one they had assigned me was busy. I explained I was in for a 35,000 mile service and would like an oil/filter change. He said it was not needed as my oil changes were good for 10K miles. I said I did not care I wanted an oil change as I was getting ready for a long trip. So he wrote me up for a 40,000 mile service (not 35K) and said they would rotate the tires. I explained I just bought new tires at Costco and did not need a rotation. He advised I have the alignment checked, I said no, the alignment was fine......So he wrote me up for an Oil/Filter change and 21 point free inspection. After about 45 minutes the adviser came looking for me. Work was done as I asked. However, brake fluid and PS fluid were a little low and might need attention. ATTENTION, give me a brake. HOW ABOUT saying they were low and we topped them off. NO OFFER TO BRING THEM UP TO THE PROPER LEVEL. I have dealt with this dealership since 2005 and ever since they were taken over by Autonation I have seen a slow decline in customer focused attention. As the car, (2012 Prius) is about to turn 36K miles I am not sure I will continue taking it to them for service. More

First of all when I called for an appointment I explained to the service writer what I needed. OFL, tire rotation and window tint on drivers side to be replaced since it was defective when I bought the car. to the service writer what I needed. OFL, tire rotation and window tint on drivers side to be replaced since it was defective when I bought the car. She told me she would contact my salesman, Skip Sinclair, get his approval and take care of it while I was there. I called Skip and he said to come and see him first, which I did and he went with me to the service center. They could not find any work order so they took me to a different part of the dealership where they found the work order. Skip authorized the tint replacement and asked Mark to take care of it. When Mark saw me in the hallway an hour later he said he didn't have time to get the tint done and I should go back to Skip as this was his job. Very sloppy, not handled well at all leaving me to take care of something that was the service departments job. Went back over to see Skip and he and the receptionist made an appointment for me to get the tint done this Friday at 1 pm. Now I am inconvenienced again having to go back and wait. Looked at the paper work that was given to me after the oil change and the yellow page that is supposed to be checked off showing an inspection was done is blank! This is supposed to be checked off every detail so that I know all is well and yet it was left blank which means they didn't do the inspection. This was my first visit to your service department and I have to say, may be my last. I really don't care to be treated like a second class citizen and that's how this made me feel. More

When I left, after an oil change service, where the tires had been rotated, there was bad vibration at highway speed. My local mechanic told me that all four wheels were way out of balance. I am surprised th had been rotated, there was bad vibration at highway speed. My local mechanic told me that all four wheels were way out of balance. I am surprised that the wheel balance isn't checked when they rotate the tires. Also had the impression they were trying to sell me other services which might not be necessary. Either way I am left with the impression that they cannot be relied on. More

This plae will jack up their price ad they are rude. Very untrusting people who work here. They only care about profit and will screw anyone out of a dollar untrusting people who work here. They only care about profit and will screw anyone out of a dollar More