AutoNation Toyota Fort Myers - Service Center

Extremely poor service dept top to bottom. Please choose elsewhere for your safety! After mandatory 10000 mile servicing, I found 3 lugs nuts fell off my front right wheel because the service tech did not d elsewhere for your safety! After mandatory 10000 mile servicing, I found 3 lugs nuts fell off my front right wheel because the service tech did not do his job. Thank God the tire didn’t fall off on the highway! No quality assurance in the dept. Extremely poor follow up after complaint by the AutoNation service manager and customer relations manager. They just seem not to care! And I’m sorry does not cut it! I will no longer use their services and warn others about the lack of professionalism and expertise. More

Exceptional Service! Working with Randy Towne made my buying experience fantastic! His attention to detail, product knowledge, and kind personality made my shopping experi Working with Randy Towne made my buying experience fantastic! His attention to detail, product knowledge, and kind personality made my shopping experience with AutoNation Toyota exceptional. I would recommend Randy to anybody I knew that was in the market for a new vehicle. More

Unsatisfactory response to service request on new Tacoma Noticed a vibration during braking with my brand new (104 miles) Tacoma. Called service department with my concerns and was advised to bring the vehic Noticed a vibration during braking with my brand new (104 miles) Tacoma. Called service department with my concerns and was advised to bring the vehicle in for evaluation. Upon arrival, waited half an hour before meeting with a service writer to describe the problem. Ended up with self-proclaimed "manager Tom" to learn they needed to keep the truck for half a day for evaluation by a certified tech. Okay, but then "Tom" refused to provide a loaner vehicle and rather snidely offered a rental at $35 (he did offer a shuttle, but after all, this is a brand new just off the lot truck). Very unsatisfactory..... ended up driving away in disgust. Potential brake problems are a huge liability issue for Toyota and AutoNation of Ft. Myers. More

False, deceptive and dishonest advertising. .truck advertised as cpo . Even sales manager Jeff handed me the car fax that showed this . Said no warranty. Done advertised as cpo . Even sales manager Jeff handed me the car fax that showed this . Said no warranty. Done More

If you like to wait two hours for an oil change then go here Ridiculous, and this is a consistent problem. The service guy was RUDE. Further when I turned the SUV in after lease they sent me a bill for $650. f Ridiculous, and this is a consistent problem. The service guy was RUDE. Further when I turned the SUV in after lease they sent me a bill for $650. for "excessive wear." That's crazy. The vehicle was turned in 1 month early with only 28,000 miles. The vehicle was in PERFECT shape, and had easily passed the inspection More

They wrecked my truck while doing recall repair. They had there body shop estimate my truck, the estimate was over $1200.00 for the repair. I told them autobody is what I do and I will fix it myself just giv there body shop estimate my truck, the estimate was over $1200.00 for the repair. I told them autobody is what I do and I will fix it myself just give me the money for the repairs. They said if I am going to repair it they would give me $200.00 or let there body shop fix it. BEWARE OF THIS PLACE!!!!!!! More

The sales woman Kim is awesome!! Kim was kind and acted as fast as possible to get us the truck we wanted. She treated us with respect and made sure we were taken care of properly! Kim was kind and acted as fast as possible to get us the truck we wanted. She treated us with respect and made sure we were taken care of properly! More

Worst experience ever I strongly recommend to stay away from this dealer. I have never felt so disrespected in all my life. The saleswoman was not knowledgeable even about I strongly recommend to stay away from this dealer. I have never felt so disrespected in all my life. The saleswoman was not knowledgeable even about the technology in the vehicles on the lot. Financial department were an absolute joke. I was led to believe my deal was completed and in fact they attempted to rework deal to charge me an additional amount. I was sent home with new vehicle and they took my trade in, did not pay off vehicle for 3.5 weeks, then called saying I must bring the vehicle in ASAP or they will come to my house and take it, treating me like a thief. When I came down to the dealership they didn’t seem to understand my frustrations. I even received an email from the GM and didn’t see an apology or even a response after explaining the situation. I was lucky enough to be able to back out of the deal, but plan to educate others so they don’t receive similar treatment. More

Beware-Tundra/AutoNation Bought a 2018 $50K+ Tundra. Nothing but problems. We are on our 5th maintenance/update recall in one year. Each one is a min. 2.5 to 3 hour appoint Bought a 2018 $50K+ Tundra. Nothing but problems. We are on our 5th maintenance/update recall in one year. Each one is a min. 2.5 to 3 hour appointment. When problems occur technology doesn’t work properly leaving you without certain saftey feature. So you basically have to get the work done. I’m done with the product. So so very disappointed. Never again. No time for this! Looking to get rid of truck ASAP. Last appointment (today) was just over 3 hours. Don’t say I didn’t warn you. More