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AutoNation Toyota Fort Myers - Service Center
Fort Myers, FL
2,034 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,034 Reviews of AutoNation Toyota Fort Myers - Service Center
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September 08, 2021
Service was fast and efficient. The waiting area was clean and offered plenty of room for personal space. I realize that a tight booking schedule is important, but i was contacted probably five or six clean and offered plenty of room for personal space. I realize that a tight booking schedule is important, but i was contacted probably five or six times by different people within the two weeks leading up to the date verifying my appointment. More
by mikrosil
Employees Worked With
Mario Paz
September 06, 2021
Service members need to review maintenance coverages for the vehicles being serviced before speaking to vehicle owners. I was advised twice that I would be charged for the service that was covered under the the vehicles being serviced before speaking to vehicle owners. I was advised twice that I would be charged for the service that was covered under the vehicle purchase agreement. More
by Tprcprinc
Employees Worked With
Michelle and trainee.
September 06, 2021
I loved dealing with Auto Nation .The process of buying my car was very fast and professional. I bought the car site unseen and was very happy when I picked it up.Lisa and the management made my purchase my car was very fast and professional. I bought the car site unseen and was very happy when I picked it up.Lisa and the management made my purchase flawless. 5 stars for you guys More
by Dhltraci
Employees Worked With
Lisa
September 05, 2021
Awesome experience, the team at autonation was able to explain what they would have to do to fix the issue and gave me an accurate estimate on when the job would be complete. Overall it was a great experi explain what they would have to do to fix the issue and gave me an accurate estimate on when the job would be complete. Overall it was a great experience. More
by Stan
Employees Worked With
Mario Paz
September 05, 2021
Gillian Carter was my service rep she was very professional and friendly. She had told me that my Highlander had a battery recall and that it would be awhile to recieve it since it would be coming professional and friendly. She had told me that my Highlander had a battery recall and that it would be awhile to recieve it since it would be coming from Spain, that being said she arranged for me to have a complimentary rental vehicle during my wait for the battery. 45 days later she comtacted me that the battery was in and installed into my Highlander. When I turned in my rental and got the keys to my Highlander we noticed a broken seat adjustment panel on the driver side and she right away knew that it was their problem since she drove and parked the Highlander when I brought it in for service in the first place. They ordered a new part and arranged and installation date. This has been a very pleasent experiance for me thanks to Gillian. More
by JimmyS
Employees Worked With
Gillian Carter
September 05, 2021
Good service. I was promptly received by the attendants. The recall service was performed in excellent time….ahead of the time stated. That’s a very good thing. The only negative is that my new smelling c The recall service was performed in excellent time….ahead of the time stated. That’s a very good thing. The only negative is that my new smelling car smelled of exhaust fumes when I got in to drive away. Opening the windows wide and ten minutes later it was mostly gone. I was surprised by the odor. Otherwise, the visit was excellent in this age of COVID More
by Siena64
Employees Worked With
Dale
September 03, 2021
4 hours to tell me I did not need brakes, nor did a need an oil change. I asked them to check my tires since the tire pressure light was on. One day later the light was on so I went to have it checked(close an oil change. I asked them to check my tires since the tire pressure light was on. One day later the light was on so I went to have it checked(closer to home and w/o a wait time) and was told by two different places my front tires were bald. I specifically asked them to check my tires. My car mechanical skills are zero, and I rely on being informed when my car is not safe to drive. This did not happen. More
by carolb1947
Employees Worked With
Greg Fleming
September 03, 2021
I had the most awful experience with Shelley Krogman who tried to charge me for a service when I took my car in yesterday. I explained to her that I had free service remaining, she lied and said no because tried to charge me for a service when I took my car in yesterday. I explained to her that I had free service remaining, she lied and said no because I had paid for the last service I received. I told her I did not. She became upset when I told her I wasn't paying, she went off and left me for 24 minutes. On her return she told me all the staff who were there when I serviced my vehicle last was no longer there (I had to wonder, did they take the records with them? what did that have to do with me, it's the same vin number and should be in the system).SA very silly woman and combative with poor communication skills. She then chided me and told me 'you bought the vehicle up North and this is the South, this is Florida, like somehow, I was not aware of where I purchased the vehicle ( I had to ask her if my car had free services remaining?) She was very argumentative. I could see that this was escalating so, I asked to speak to a manager, she told me the manager was at lunch and I had about 45 minutes to wait and then she turned her back and walked off. It seems a big company such as Toyota only had one manager, I had to ask someone else to get me a manager, then once I did that all of a sudden she said I am going to call a manager. She became a 'Karen' saying I was pointing my fingers in her face and use derogatory statements. In one exchange after I told her I did not want to hear from her she said to me 'why don't you go and sit down and play in your phone'. She was very combative, poorly trained in customer service and had no knowledge of deescalating a situation. I gave them a three star ONLY because the manager (don't remember his name), who responded was super calm and efficient as well as Gillian (really courteous and pleasant). I also had a call back from Shelley Krogman's manager Tom who listened to my concern about this woman. I also decided to not post a review on google or Facebook because the other staff behavior was so much different to this woman. She just upset my day. More
by elsa_thom
Employees Worked With
Gillian Tom and one other manager
September 03, 2021
The service bay was in time and our vehicle was ready ahead of schedule. Mario was very patient on the phone and definitely accommodating when we called to schedule our service appointment. ahead of schedule. Mario was very patient on the phone and definitely accommodating when we called to schedule our service appointment. More
by J & J Seibert
Employees Worked With
Mario Paz
September 03, 2021
The staff at auto nation Toyota in Fort Myers Florida we’re very nice and friendly, I will recommend people to go there either for service or buy a car. we’re very nice and friendly, I will recommend people to go there either for service or buy a car. More
by rembertogo
Employees Worked With
Mario Paz
