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AutoNation Toyota Fort Myers - Service Center

Fort Myers, FL

4.2
2,044 Reviews

2,044 Reviews of AutoNation Toyota Fort Myers - Service Center

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March 11, 2022

Excellent customer service from start to finish. The internet sales department went above and beyond to assist in every way and make a pleasant experience. Have purchased several cars both new and More

by Wj1985rj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Marie Catrucco & Jose Cauceglia
Mar 14, 2022 -

AutoNation Toyota Fort Myers responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

March 10, 2022

Dealership made provision to schedule battery replacement when I was in a bind and needed service More

by Mrchips950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Paz
Mar 11, 2022 -

AutoNation Toyota Fort Myers responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

March 10, 2022

Need to improve time need to perform necessary repairs/work. Much to long a wait. More

by Raga623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Mar 11, 2022 -

AutoNation Toyota Fort Myers responded

Hi, thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (239) 321-5413 to discuss what we can do to help.

March 10, 2022

My second visit and I was told it would take 2 hours. Really, two hours to rotate tires and another two hours to change the oil. No point in making an appointment. I guess people just get used to the l More

by JonathanR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Didn’t really see this person., Mario Paz
Mar 11, 2022 -

AutoNation Toyota Fort Myers responded

Hi Jonathanr, we are deeply disappointed by your experience at AutoNation Toyota Fort Myers. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (239) 321-5413 to discuss what we can do to help.

Mar 11, 2022 -

JonathanR responded

I did contact the GM after the first time..2 hours for tire rotation…and they didn’t return my call. So I will not be wasting my time again. I get lots of “sorry” and excuses from the service people. But same problem the second time.

March 10, 2022

They are always very busy but when I had to have my 2004 Sienna towed in they got it worked in and let me know when they could get to it and the cost. I had to leave it but it was ready when they said it wo More

by Cathyem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Fleming
Mar 11, 2022 -

AutoNation Toyota Fort Myers responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

March 10, 2022

Although there were a lots of automobile being serviced, I didn’t waited longer that I was advised, Marcos was very courteous and kept me informed More

by cubanito1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcos
Mar 11, 2022 -

AutoNation Toyota Fort Myers responded

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 10, 2022

Horrible experience! Three hours I waited for just an oil change.. I told them when I arrived 15 minutes early I needed to get back to hospital to feed my husband lunch… More

by fredajohns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shevais?
Mar 11, 2022 -

AutoNation Toyota Fort Myers responded

Hi Fredajohns, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (239) 321-5413 to discuss what we can do to help.

Mar 11, 2022 -

fredajohns responded

I cannot come back my husband is still in hospital!!

March 10, 2022

Shelly always takes great care of my car for any and all maintenance!! She is professional, friendly and keeps you updated on the work progress!! I hope she never leaves your company!! More

by Cat Lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly
Mar 10, 2022 -

Cat Lady responded

Shelley always takes great care of me and my Blue RAV 4. She is professional, friendly, and keeps me updated with any repairs or work needed!!! Hope she never leaves, I would be lost without her!!

March 09, 2022

I was greeted within minutes of my arrival and given an estimate of how long it would take for the service. I waited in the customer lounge which was clean and had options to purchase drinks or snacks. My More

by Lulu’s owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle
Mar 11, 2022 -

AutoNation Toyota Fort Myers responded

Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you for the review!

March 09, 2022

Excellent costumer service at the Fortmyers Toyota, Lasaro was very helpful and great aptitude, always smiling More

by Galbayero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lasaro , Mario Paz
Mar 11, 2022 -

AutoNation Toyota Fort Myers responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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