AutoNation Toyota Fort Myers - Service Center

I've been having my 2013 Scion FRS serviced at AutoNation since I purchased it new. Every year I bring the car in for service it has always been great. However, yesterday, I cannot say the same. This was j since I purchased it new. Every year I bring the car in for service it has always been great. However, yesterday, I cannot say the same. This was just a routine oil change and I agreed to an engine check. The rep told me the cost would be around $150. When I went to pay, the bill was $214.66. Some difference. When I asked about this, I was told there were "Shop supplies" for $25.50. What? For an oil change? Plus, there was paint scratched off the driver door from where it obviously was banged into a column or wall. When I asked if they did the tire rotation, I was told because I refused new tires, they didn't rotate the tires. BTW, I have Michelin top of the line tires and only 36K miles on the car and they were trying to push new tires. Oh, and the courteous car wash is no longer available because the car wash mechanism hasn't been fixed. The nice customer service extras are no longer there. Why drive an hour out of my way. No more. Staying close to home at a business that caters to oils changes. Please AutoNation don't respond with your silly reply to call the manager. More

Autonation Toyota. I’m very satisfied. My customer assistant always been Nicholas Haynes. He takes good care of my car’s needs. Good asset to your delesrship. I’m very satisfied. My customer assistant always been Nicholas Haynes. He takes good care of my car’s needs. Good asset to your delesrship. More

Friendly people. Clean establishment but the wait time for repairs are very long. Service From Megan was Good except Why make and appointment for an oil change an Clean establishment but the wait time for repairs are very long. Service From Megan was Good except Why make and appointment for an oil change and other service being done simultaneously and give you an approximate time and you wait more than double that More

The paper floor mat, plastic seat cover, and maintenance tag were still in the car when I picked up the vehicle. It is good that the dealer used these items but normally they are removed before the car is r tag were still in the car when I picked up the vehicle. It is good that the dealer used these items but normally they are removed before the car is returned to the customer. More

Timely schedule, writer was well informed and appeared to be on top of work schedule be on top of work schedule More

I was coming in due to issues with my battery. After spending 2 hours waiting, the dealership basically handed me my keys and said there is nothing they can do since there is a shortage of battery After spending 2 hours waiting, the dealership basically handed me my keys and said there is nothing they can do since there is a shortage of battery parts. Why would you have a client wait when you could have advised there was a shortage, check for the part and advise accordingly. Lessons learned for everyone involved. Went to Naples location and they had me in and out within an hour. More

Was in and out in the time frame quoted. Just needs to have a better checkin process with more help. Just needs to have a better checkin process with more help. More

Shelly Krogmann is an excellent service writer. She is very knowledgeable and has been working there a very long time She is very knowledgeable and has been working there a very long time More

Easy to schedule our service and representative was very pleasant and communicated well when something arose that we hadn’t discussed when we dropped it off. Service was performed quickly and efficiently. pleasant and communicated well when something arose that we hadn’t discussed when we dropped it off. Service was performed quickly and efficiently. More