AutoNation Toyota Fort Myers - Service Center

Very disappointed with my most recent experience at AutoNation. I had a 7:00 am appointment and arrived 10 minute early for a simple oil change on my 2015 FRS. Order was written at 7:02 with recommenda AutoNation. I had a 7:00 am appointment and arrived 10 minute early for a simple oil change on my 2015 FRS. Order was written at 7:02 with recommendation for antifreeze flush and replace, alignment and tire rotation. I accepted the antifreeze suggestion and rejected the others as I had just replaced all 4 tires. I was told it should be no more than 1 and 1/2 hours. At 8:45 I checked with the service agent, Mike, who looked at his computer screen and said that they were finishing up when they be would come get me I a few minutes. I returned to Mike who said that they were "burping" the system and it would be right out. At 9:50, Mike said that my car was ready. He apologized for the delay, offered me a 25$ discount and even involved the service manager, who also apologized. I paid the bill $267.00 and left furious. I told Mike and the service manager that I was NOT happy. When I got home, I reviewed the bill and saw that they had included fire rotation. I will NOT be using this facility again even though in have bought my last 3 cars from them and had them serviced there over the past 15 years. More

Service advisor understood my concerns and tried to take care of them in a timely fashion. care of them in a timely fashion. More

The service advisor was efficient and competent. He was able to solve the problems I had. He was able to solve the problems I had. More

3:45 hours for a maintenance? Thats ridiculous why bother to make an appointment ? Employee was rude yelling on the parking line Thats ridiculous why bother to make an appointment ? Employee was rude yelling on the parking line More

My experience with the service department at AutoNation was great!! Sylvester and Chris were very helpful and attentive with the service my car needed. Was not a time-consuming process either! Would defini was great!! Sylvester and Chris were very helpful and attentive with the service my car needed. Was not a time-consuming process either! Would definitely recommend coming here for any of your servicing needs. More

I have been ver pleased with the service. This last visit was disappointing! The service advisor was not very attentive, I didn’t get a call when the car was ready, and the car wasn’t washed. This last visit was disappointing! The service advisor was not very attentive, I didn’t get a call when the car was ready, and the car wasn’t washed. However the most disturbing thing was the attitude, lack of interest from the service writer. More

I like the way AutoNation Toyota care about their customers. I received good customer service every time I brought my car there. customers. I received good customer service every time I brought my car there. More

AutoNation is a dealership where once a deal is made, you can rest assured that you will get what you bargained for. The service department this past trip was fine. can rest assured that you will get what you bargained for. The service department this past trip was fine. More

In the difficult time of getting things when told they keep us informed on the progress as they new it. keep us informed on the progress as they new it. More

This was our first time at the service center and we were treated very professionally by everyone. We hope to continue a long relationship with Autonation as we had with our Toyota dealership when we lived i treated very professionally by everyone. We hope to continue a long relationship with Autonation as we had with our Toyota dealership when we lived in NY. More