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AutoNation Toyota Fort Myers
Fort Myers, FL
3,755 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,755 reviews
May 05, 2021
Terrible experience with the service department. Purchased new tires from dealership and when they mounted the tires, damaged one of the rims. Prior to this, the service rep, Shelley, said the tires Purchased new tires from dealership and when they mounted the tires, damaged one of the rims. Prior to this, the service rep, Shelley, said the tires would be difficult to mount. I said okay, as long as it’s done right. Now I’m on day three of working with the service department to find a solution. Looks like they’re trying to find an excuse not to compensate me, instead of taking care of the damage they caused. More
by pt10071997
Employees Worked With
Brian, Liz
April 22, 2021
This is the best dealership that you can go to. They will work with you and pay attention to you. I told them this my budget and they give me a brand car. This dealership is awesome and will recommend people work with you and pay attention to you. I told them this my budget and they give me a brand car. This dealership is awesome and will recommend people to go there More
by Vicky
Employees Worked With
Mario Paz
April 20, 2021
Parts - Curious to know why you would quote a price twice what other toyota parts departments quoted. 100% extra profit? This makes the customer wonder, why would I do business with a company with an insane what other toyota parts departments quoted. 100% extra profit? This makes the customer wonder, why would I do business with a company with an insane mark up? The part number was 7544207020. I was quoted $75. I bought from another toyota dealership parts for $38. More
by devildoge9
Employees Worked With
PARTS
April 18, 2021
If going buying a car, ask for Marcus, he's the best salesman I have ever dealt with at a car lot. Would rate the entire experience with the dealership a 3/5, however if I could just give a rating to t salesman I have ever dealt with at a car lot. Would rate the entire experience with the dealership a 3/5, however if I could just give a rating to the salesman (Marcus) in the used car department it would be a 5/5. He knew everything about the car top to bottom. He gave me a complete CarFax report and showed me all the past history of the vehicle which always makes me comfortable when looking for a new car. Also there was a no pressure approach from him, which you typically get at a car lot. I would buy a car from him any day. More
by Dan O
Employees Worked With
Marcus
April 12, 2021
Bad service department did not perform work as required. Very bad service department Do the work you say you will do and show that you’ve done Very bad service department Do the work you say you will do and show that you’ve done More
by cady67
Employees Worked With
Brizy Beltran, Mario Paz
January 13, 2021
Beware, don't go there. I have had the worst experience with Autonation Toyota at fort Myers. I had a leased car 2018 CHR and decided to return this car earlier then I had to. The person who helped me unde with Autonation Toyota at fort Myers. I had a leased car 2018 CHR and decided to return this car earlier then I had to. The person who helped me understood that the only way I would re-lease a new car is if they took care of the mileage and remaining payments. They agreed. Well, months after having the car, nothing was take care of. Finally, after two months with me calling more then ten tines, they paid the car payments but not the mileage. I would never go to these people again or refer others. Don't go there if you trying to lease a vehicle. If I can give less then a one star, I would. More
by christchild10
Employees Worked With
Mario Paz
December 01, 2020
I bought a Toyota Corolla se 2017 certified vehicle at your used car lot in December 2019 with 22.700 miles, I took it to the service department yesterday for the 30.000 miles service , I though that your used car lot in December 2019 with 22.700 miles, I took it to the service department yesterday for the 30.000 miles service , I though that only needed oil changed ,tire rotation (which I had done like a week ago ) I was surprised when the service advisor told me I need break fluid service ,fuel injector service with the cost of $543.87 have to be done at the 30.000 miles maintenance, I do not know much about car ,so I said ok, when I got home a friend who happens to have the same car ,same year with more miles than mine took his car to the Toyota dealer in Naples and they only did the oil changed,tire rotation,air filter and cabin filter , and check fluids and stuff. I just spoke on the phone with the service manager at the Fort Myers Toyota AutoNation and she did not have me a satisfactory explanation why a certified car bought a this dealer need that kind of service ($543.87)when I only have driven the car for less than 8.000 miles in a year. She tried to explain to me that there are many variables for what can happen (the way the car was driving before I bought it, and so on. My question is” when they sell a certified vehicle with only 22.700 miles aren’t they supposed to check everything and selling to the customer like they say with the integrity and feeling that was going to be the same experience as driving a new car? I goggled the maintenance required at 30.000 miles on a Toyota Corolla 2017 and those things were not require ,and I also was reading at customer satisfaction for the dealer and was only 2 and 1/2 stars. I am really disappointed with the way the service manager solved my complaint and expect someone above her contact me .... I love Toyota and I always will...but I still do not think that what they did was honest and fair. More
by solartealdemar
Employees Worked With
Service advisor 9258
November 29, 2020
I purchased my car on 7/31/2020. New Toyota Corolla LE 2021. 3 weeks later the car would not start. I got the car towed to the dealership. I was told it was the battery everything should be just fine. Two 2021. 3 weeks later the car would not start. I got the car towed to the dealership. I was told it was the battery everything should be just fine. Two months later, the car gave the same problem on 11/21/2020. My advisor was Orlando Quinones. He gave my husband his business card for status of the vehicle, The car was at the dealership for a week. Orlando went above and behind to find out what was the problem with the car. He gave us a rental car for the meantime. I got my car today. He came on his day off to give us the car. My service with him was extremely professional and great manners with great customer service. No other staff would of done so. 5 stars service. Kethnide Olibrice. 11/29/2020 More
by kethnide.merilus
Employees Worked With
Orlando Quinones (Service Dept)
July 02, 2020
Bait & pull scheme on used car listed online.Refused to Bait & pull scheme on used car listed online. Refused to sell the car to me Zero customer service. Do not go to any Autonation dealerships Bait & pull scheme on used car listed online. Refused to sell the car to me Zero customer service. Do not go to any Autonation dealerships More
by Pat Fowler
Employees Worked With
Used car dept
