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AutoNation Toyota Cerritos - Service Center

Cerritos, CA

4.5
1,029 Reviews

1,029 Reviews of AutoNation Toyota Cerritos - Service Center

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October 06, 2022

Cost $750 to find out they don't know what's wrong with my car. Impossible to all service department as no one ever answers. More

by trombone man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
rather not say
Oct 06, 2022 -

trombone man responded

No one responds to calls. Expensive to find out they don't know why the engine light is on. Wants to remove engine at thousands more of cost. Avalon only has 44,000 miles.

Oct 12, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

October 06, 2022

Customer service was amazing and very attentive! Our service advisor communicated with us well and our car was done quickly! More

by melissaa215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 12, 2022 -

AutoNation Toyota Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

October 05, 2022

Everyone is friendly at the service department. They were punctual when they gave me a time estimate on when my truck would be ready. More

by vivianalanderos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzy
Oct 11, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 05, 2022

Everyone is so friendly and helpful. The environment is very clean. And everyone is very knowledgeable More

by Jonathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee ki back and Samila
Oct 11, 2022 -

AutoNation Toyota Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2022

Service representative was friendly and I don't have any complaints about her, but when I picked-up the car, I gave the attendant the pink paper and I waited about 40 minutes but did not get my car. I asked More

by PM321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mayumi
Oct 10, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (562) 802-4000. We hope to hear from you.

October 04, 2022

Alway's great service! I will continue to get my vehicle serviced here! Everyone is very helpful! More

by Burr85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel
Oct 10, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

October 04, 2022

Had a great costumer service with Carlos, the only issue was how my car was delivered after installing all four tires with white glue or some type of white material around all four rims (looked really bad a More

by Alba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Oct 10, 2022 -

AutoNation Toyota Cerritos responded

Hi Alba, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

October 03, 2022

I have a Ford Expedition that I have a service plan for thru Autonation. Toyota Cerritos has had no interest in doing any service on my vehicle beyond the bare minimum oil change. This past time I aske More

by r.tennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
Oct 10, 2022 -

AutoNation Toyota Cerritos responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (562) 802-4000 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

October 03, 2022

Scheduling the service appointment was great. When I arrived I was promptly attended. Personnel were great -- on phone and in person. When I got my car back was vehicle's interior had been wip More

by lydiaeglz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't have the name on me right now.
Oct 10, 2022 -

AutoNation Toyota Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 03, 2022

Ozzy is very professional person working in this location of Cerritos he make everything mor easy for me Thanks More

by ogarcia1236
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oswaldo
Oct 10, 2022 -

AutoNation Toyota Cerritos responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

Oct 10, 2022 -

ogarcia1236 responded

Thanks in my experience wit Cerritos Toyota dealer is all ways good

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