AutoNation Toyota Cerritos - Service Center

My experience with the service was unacceptable. I brought my 2022 camry in for the 5000 mile check up. They took my car in with it being clean on the inside. When i got my vehicle back from them i I brought my 2022 camry in for the 5000 mile check up. They took my car in with it being clean on the inside. When i got my vehicle back from them i inspected my car to ensure that i was getting it back in the same condition that i handed it over to them in. The exterior of my car had no physical damage however, there were fingerprints on the paint from someone with oily hands. As an act of respect for me as a client they could have washed my car seeing that they had my car for over 2 hours. The next issue that i had was that they didn't use paper mats and that there were dirt prints on my mats in the first driver and passenger seat as well as a big dirt print in the backseat door jam where it looks like someone decided to use that area a stepping stool. I didn't discover that until i did a more thorough inspection of my car once i got home from taking an long trip to the location in cerritos where i original purchased the vehicle. I will be keeping note of this experience for furture service so, that if it isnt corrected by my next service appointment to get my car serviced, i will be making a complaint and, seeking compensation for my inconvenience. Opinion: I believe that weekly evaluations should be conducted of the employees in the service department and areas and, that they test all personnel on their full grasp of what goes into good service. Not just the service. When dealing with a client who has made a commitment to a business product it is there duty to make the client feel important and treat their merchandise with the utmost respect. This isn't just about good service but, great customer service and a great experience. The way one's brand is represented by the people who work for it is a huge sign of the quality you're getting in that which you are choosing to purchase and own. If the people working for the brand do not have enough respect for the clients and their merchandise then it is clear that the brand is flawed as well and, may not be the best investment of time and money. More

The dealership service dept was friendly and advisor notified me of any issues my car might need service. notified me of any issues my car might need service. More

A standard dealership. There is nothing particularly outstanding about it. You will get pretty much what you expect, nothing more, nothing less. There is nothing particularly outstanding about it. You will get pretty much what you expect, nothing more, nothing less. More

Getting through to the Service Dept by phone can be a challenge, at times; however I was fortunate to have Ozzie as my Service Rep for my recent scheduled service on my Camry. He is amazing !! The m challenge, at times; however I was fortunate to have Ozzie as my Service Rep for my recent scheduled service on my Camry. He is amazing !! The most thorough and knowledgeable person I have met at Toyota of Cerritos during my 10 year association with them. Great job, Ozzie. Thank you. More

The service advisor ( Michelle) is fabulous and knowledgeable. Her concern for the customer is outstanding. She is the reason I keep coming back. I know my vehicles will be taken care of and with h knowledgeable. Her concern for the customer is outstanding. She is the reason I keep coming back. I know my vehicles will be taken care of and with honesty as long as Michelle is on it. More

The young man that I work with was very nice, very pleasant took his time to explain everything in detail did not try to force me to get any services you recommend and tell me what would be the outcom pleasant took his time to explain everything in detail did not try to force me to get any services you recommend and tell me what would be the outcome if I did not, and what would be the good outcome if idea, excellent customer service More

the worst sevice ive ever had they took my truck 5 hours, the cupon said $29.99 5 hours later it cost me $44.71 the oil was 3/4 qt oil over full odometer states 43979 there sticker said 48900 they took the cupon said $29.99 5 hours later it cost me $44.71 the oil was 3/4 qt oil over full odometer states 43979 there sticker said 48900 they took 1/2 of my day waiting for them WHAT A TRAIN WRECK NEVER AGAN YOU RUNED MY DAY YOU SUCK ROTTON WOODPECKER EGGS when I finally got my truck waiting for them to bring it around another lady got her toyota van crying saying she can not pay her rent this month because her toyota was just repaired by cerittos toyota for $4,500.00 More

Went in for gas door spring issue my car is brand new and still under warranty they told me they won’t cover because they have to paint the gas door and I’m like it’s a spring issue why are we replacing the still under warranty they told me they won’t cover because they have to paint the gas door and I’m like it’s a spring issue why are we replacing the door and they said because of the economy and parts are expensive we won’t be fixing the issue and they ordered the part and mind you after waiting for the part and then going in to schedule it and waiting hours for them to tell me they can’t do it because supervisor shouldn’t they have told me that before they ordered it and scheduled me to do the job and then tell me hours after waiting oh yeah we won’t do it unprofessional and the supervisor has yet to call me back, so unprofessional. Also they moved my mirrors and changed settings in my vehicle and connected their phones to my Bluetooth as well left the gas door open when giving me my vehicle and left trash in the car. Very unprofessional and poor communication More

Great experience, made appt with Jairo, for my last 3 services and he has taken great care of me and my car, always honest and professional. Car is ready on time and their lounge is always comfortable. services and he has taken great care of me and my car, always honest and professional. Car is ready on time and their lounge is always comfortable. More

I had a nice and problem-free experience with AutoNation Toyota Cerritos. It has been almost a since I purchased a new Rav4 and this was the first service appointment for it. They advised changing the oil Toyota Cerritos. It has been almost a since I purchased a new Rav4 and this was the first service appointment for it. They advised changing the oil early to take the most advantage of the new purchase 2-year complimentary service. We also made schedules for service until the complimentary service expires in 2024. Definitely coming back here. More