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AutoNation Toyota Cerritos - Service Center

Cerritos, CA

4.5
1,035 Reviews

1,035 Reviews of AutoNation Toyota Cerritos - Service Center

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April 04, 2023

Michelle Hernandez was great and effective customer services!! She was very helpful meet my expectation!! More

by svwong99@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Hernandez
Apr 07, 2023 -

AutoNation Toyota Cerritos responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 03, 2023

DANIEL WAS SUPER HELPFUL. I JUST BOUGHT MY CAR AND HAD AN ISSUE WITH THE SIDE VIEW MIRROR. HE WAS ABLE TO GET THE REPAIR DONE ALL ON THE SAME DAY USING MY WARRANTY ! Very reli More

by adlemi_l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Araujo
Apr 06, 2023 -

AutoNation Toyota Cerritos responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Cerritos! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 03, 2023

Service rep. Michelle Hernandez was great. Went well above and beyond to assist us to get our vehicle back even though it was after hours. Thanks More

by mlee99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Hernandez
Apr 06, 2023 -

AutoNation Toyota Cerritos responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Cerritos! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 02, 2023

I had a good experience with the service and Daniel was very helpful thank you for your help More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Apr 04, 2023 -

AutoNation Toyota Cerritos responded

Hi Brenda, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 31, 2023

Usually I bring my truck for service and my visits have been every 4 or 5 months, always have to spend 2 or 3 hours there. This time as i was leaving the service area, i realized their crew damaged the p More

by Vicgrijalva
Recommend Dealer
No
Employees Worked With
Paul
Apr 04, 2023 -

AutoNation Toyota Cerritos responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Cerritos. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (562) 802-4000 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

March 31, 2023

Amazing service as always. Bianca provided excellent customer service. She was very friendly and professional More

by lisa M r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca
Apr 04, 2023 -

AutoNation Toyota Cerritos responded

Hi Lisa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

March 29, 2023

Jake is an asset to this location and made my experience a positive one. Thank you. More

by Nadinetherese90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Mar 31, 2023 -

AutoNation Toyota Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 29, 2023

Today was a rain day I did not want to bring my car in but Daniel made my visit smooth! Great service. More

by AlbaAcosta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Araujo
Apr 02, 2023 -

AutoNation Toyota Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

March 28, 2023

Service was good at the Toyota dealer workers where very helpful and nice. I look forward to returning on my next visit More

by Chrismcline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Mar 31, 2023 -

AutoNation Toyota Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

March 28, 2023

I came in this morning at 7:00 AM for a oil change and Bianca Medrano took great care of my needs. I was greeted by Mayumi Julian who shares a office with her! These girls make a great team! Thank you Bia More

by Terrif421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca Medrano
Mar 31, 2023 -

AutoNation Toyota Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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