AutoNation Toyota Cerritos - Service Center

Good, clean, too many customers caused a long waiting time even for scheduled service since many no appointment cars there. Service people is nice. time even for scheduled service since many no appointment cars there. Service people is nice. More

All the employees working there are helpful and display excellent customer service skills. I will recommend dealership to everyone I know. excellent customer service skills. I will recommend dealership to everyone I know. More

I dropped my vehicle off at 9:15am for a 10am maintenance appointment. I also asked if the air conditioning could be check out as it was not blowing cold. My vehicle was checked in and pictures were taken. I appointment. I also asked if the air conditioning could be check out as it was not blowing cold. My vehicle was checked in and pictures were taken. I was given an estimate time of completion around 12-12:30. and I was to receive a call. I called the service department around 1pm and was told that there was no RO open for my vehicle and the vehicle was never checked in. I was on hold for about 20 minutes while my vehicle was being located and then I was hung up on. I called back and left a message for the service department manager did not receive a call back. I called again at 3pm and was on hold again while they located the vehicle. They needed more time to complete the vehicle. When I picked it up there was apologies or any acknowledgment of wrong doing. I asked the service advisor if they had checked out the air conditioning and he said that there wasn’t anything wrong and that the pressure was good and everything checked out ok. He said that if I was still having issues to bring it back. The air conditioning is not blowing cold…they did not check it out and I feel like I was lied too and they did not care about me and my family. Bad customer service. More

When I scheduled for oil change they never told me it’s 10000 miles they just had me drive there where I meet the rudest service person 10000 miles they just had me drive there where I meet the rudest service person More

My Advisor was great. They took me without an appointment and were able to service the car within a few hours. They took me without an appointment and were able to service the car within a few hours. More

Good service. Was not available when Mr Moran called but he left message. Although costly, my Prius has lasted 120K miles with servicing done at this location. Was not available when Mr Moran called but he left message. Although costly, my Prius has lasted 120K miles with servicing done at this location. More

I always get what I come for, they never beat around the bush and are always straight to the point. bush and are always straight to the point. More

Our service advisor was great and knowledgeable. He explained everything to me. I would definitely come back. He explained everything to me. I would definitely come back. More

Let me start off by saying I have been in the auto industry for over 20 years, including having owned my own shop and being heavely involved in the Toyota world. I brought my car in for an engine industry for over 20 years, including having owned my own shop and being heavely involved in the Toyota world. I brought my car in for an engine code I already knew but didn't have time to address having to do with electrical setting off the engine light. I explained to them exactly what was going on and what had already been done and replaced and what to check out as I needed the light off to get the car smogged. They proceeded to tell me that I had to pay $1,600 to redo the same thing. They were wrong as upon doing so did not fix it. Upon failing a smog due to the light, they then tried telling me the car had to drive 50 miles to reset. This is not a thing as I very well explained to them, but to prove it, I drove 115 miles and brought the car right back. They THEN tried saying it had to be driven for a few days to reset the computer. Also NOT a thing! Its a simple clearing of codes and codes don't come back on unless there is an issue. So they kept the car to do more "tests" as the previous $1,600 dollars to replace what I already had plus $110 in failed smogs per them saying it was fine obviously didn't work. They then called me saying I had to spend another $3,000-$6,000 to fix another issue entirely that wasn't even present when I brought the car in!! I of course immediately pulled the car out of this dealership. Just absolutely appalled by how this was handled. Spent $1,600 to do the same thing that was already done as they "promised" the fix and then another $110 in failed smogs as they "promised" it was fine with no reimbursement for those lies and mishandlings and lied about other things. Strongly do not recommend this dealership. More

Easy in/out. Paid as estimated email offer/price for oil change which was good. Paid as estimated email offer/price for oil change which was good. More