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AutoNation Toyota Cerritos - Service Center

Cerritos, CA

4.5
1,032 Reviews

1,032 Reviews of AutoNation Toyota Cerritos - Service Center

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July 22, 2023

Big and impersonal Unilaterally makes appointments for customers Mediocre customer lounge Unable to answer basic questions about warranty More

by sinetag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel
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Jul 25, 2023 -

AutoNation Toyota Cerritos responded

Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 802-4000 to discuss what we can do to help.

Jul 26, 2023 -

sinetag responded

I had already done that prior to responding to this survey.

July 21, 2023

Great service every time and super fast to get your car back from maintenance, definitely recommend coming here! More

by abimoreno2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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Jul 26, 2023 -

AutoNation Toyota Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Toyota Cerritos and we hope to be of service again in the future.

July 21, 2023

Advisor was helpful highly detailed in her explanation and comfortable waiting areas. Satisfied with the service More

by Nongpanga Rutanarungsi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Mayumi
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Jul 26, 2023 -

AutoNation Toyota Cerritos responded

Hi Nongpanga, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 20, 2023

Always impressed with the service at Cerritos Auto Center. The service personnel are always kind and knowledgeable. More

by Chpkr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jul 29, 2023 -

AutoNation Toyota Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 14, 2023

Service was nice, yet with an appointment it took 2 1/2 hours for a oil change. Would like to see free coffee or ice water. Huntington Beach Toyota has a free soda fountain,specialty coffees and hot chocol More

by Joey D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
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Jul 19, 2023 -

AutoNation Toyota Cerritos responded

Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 13, 2023

David Kwon is very approachable. Great customer service. I appreciate all of his help specially with the condition I had to go through More

by Jophen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kwon
Report | Print
Jul 17, 2023 -

AutoNation Toyota Cerritos responded

Hi Jophen, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

July 12, 2023

they are kind and good. also are happy. they explained my car. recommend my car. More

by woochung7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mandes
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Jul 17, 2023 -

AutoNation Toyota Cerritos responded

Hi, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 10, 2023

I brought my 2021 land cruiser and im impressed how my Mayumi and my technician took of my concerns on it. They did extra mile to make sure that everything has been done especially i had a bad experienced More

by consla808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayumi
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Jul 13, 2023 -

AutoNation Toyota Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 10, 2023

It's a Toyota Service center. ...dealership. Credible place but expensive service fees and costly repairwork. More

by rinunez711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Jul 13, 2023 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (562) 802-4000. We hope to hear from you.

July 10, 2023

Excellent customer service. Daniel A. was very professional & made the service appointment very smooth. Paper work was ready at arrival. More

by Dalia Beltran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel A
Report | Print
Jul 13, 2023 -

AutoNation Toyota Cerritos responded

Hi Dalia, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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