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AutoNation Toyota Cerritos - Service Center

Cerritos, CA

4.5
1,030 Reviews

1,030 Reviews of AutoNation Toyota Cerritos - Service Center

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September 10, 2023

Excellent and Nice Customer Service Delivered By Service Supervisor. She explained very well about my upcoming vehicle maintenance needs. More

by grana1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayumi Jullan
Sep 13, 2023 -

AutoNation Toyota Cerritos responded

Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 09, 2023

I have been coming to this dealer location for years. And the corporate customer service has really gone down. Hill, there's no more car washes. There's no more free water, there's no more complimentary More

by belaboo21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jairo
Sep 12, 2023 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (562) 802-4000 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

September 07, 2023

Since purchase of the car all we did was to go the service car had so many parts that needed to be replaced still the car would not run at its best called sales several times looking for James but nev More

by kavita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Hussein
Sep 11, 2023 -

AutoNation Toyota Cerritos responded

Hi Kavita, we are deeply disappointed by your experience at AutoNation Toyota Cerritos. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (562) 802-4000 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Sep 12, 2023 -

kavita responded

Thank you for responding back. Tried to call the number provided looking for the general manager but was sent to a voicemail. Left message to call me back or email me back. Hopefully someone does respond back to my call. Thank you Kavita

Oct 02, 2023 -

kavita responded

Hello Andrea Trying to reach you regarding replacing the car I purchased. As of today 10/02 I have not heard from the sales department I left you a voice message today Hope to hear from your good office Mrs Marquez

September 07, 2023

AutoNation oyota Cerritos service is far excellent in delivering customer satisfaction. I've been their customer.since 2010 and I am so happy and satisfied with their service in all my Toyota cars from More

by jondc_md
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kwon
Sep 11, 2023 -

AutoNation Toyota Cerritos responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Cerritos! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 06, 2023

I was helped out by Stefanni she provided me with excellent customer service took the time to answer all my questions she helped me truly understand what was going on with my car . I would definitely More

by Ksyaya07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanni
Sep 09, 2023 -

AutoNation Toyota Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 05, 2023

Oil change was perfomed in a timely manner and vehicle was ready before time promised . This is the only good experience I have had at this dealership. More

by mariosjr68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Lopez
Sep 09, 2023 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (562) 802-4000. We hope to hear from you.

September 05, 2023

Auto Nation Cerritos Toyota Had To Special Order Parts, And Make Appointment For Service.! Maintance Wait Was Short, Only Two Hours, Great Service ! More

by Larry Siggson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biaca Medrana
Sep 05, 2023 -

Larry Siggson responded

Auto Nation Toyota Clean And Neet, Nice Place Customer Service Repairs !

Sep 05, 2023 -

Larry Siggson responded

Auto Nation Cerritos Gets 5 Stars !

Sep 05, 2023 -

Larry Siggson responded

After Sales Advisor Bianca Medrana Very Helpful.

Sep 05, 2023 -

Larry Siggson responded

Customer Needed Special Order Tires, Inventory Was Out Of State, No Problems !

September 02, 2023

Customer Service outstanding, I was please with the service I received from this business, they went above and beyond help.. More

by lindadonerson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Sep 06, 2023 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 01, 2023

My tech is great, david Kwon always takes care of what's needed always kind and smiling More

by Shegrey48
Recommend Dealer
Yes
Employees Worked With
David kwon
Sep 04, 2023 -

AutoNation Toyota Cerritos responded

Hello, Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 31, 2023

Easy to make an appointment. Quick intake and Mayumi Julian helped me to first time Toyota Care service for my RAV4, communicate well during the process. I stayed at the dealer More

by S. Halim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayumi Julian
Sep 05, 2023 -

AutoNation Toyota Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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