AutoNation Toyota Arapahoe - Service Center

Jason made this process painless. He was friendly and professional. Workers like him are rare to find these days. He was friendly and professional. Workers like him are rare to find these days. More

I took my vehicle in for diagnosis of a blind spot mechanism malfunction. Asst. service manager Nicole provided me an explanation of the issue and didn’t recommend an expensive replacement of the moni mechanism malfunction. Asst. service manager Nicole provided me an explanation of the issue and didn’t recommend an expensive replacement of the monitor. Shuttle driver Mike was pleasant and prompt. More

Service was excellent. Bill provided knowledgeable and valuable guidance. I will return for future service needs. Bill provided knowledgeable and valuable guidance. I will return for future service needs. More

ABSOLUTE WORST CUSTOMER SERVICE. A “MINUS 5 STARS” WOULD BE WELL DESERVED. OVERPRICED SERVICES ($111 for a synth oil change). INCOMPETENT EMPLOYEES (unaware of service special A “MINUS 5 STARS” WOULD BE WELL DESERVED. OVERPRICED SERVICES ($111 for a synth oil change). INCOMPETENT EMPLOYEES (unaware of service specials and unwilling to research what I had seen online). LAZY EMPLOYEES (there were tons of them there, but not one asked if they could assist me-I had to ask an employee for assistance and she acted annoyed by it). DO NOT USE THIS SERVICE CENTER. More

The service was great overall. I had no issues or concerns. Will be back for future service. I had no issues or concerns. Will be back for future service. More

AutoNation is great at communicating updates and keeping their promise in delivery of services. The work they perform is always complete and without any returns or repeat work, which really build my trust i their promise in delivery of services. The work they perform is always complete and without any returns or repeat work, which really build my trust in the skills and workmanship of the AutoNation team. More

I was greeted by a service representative promptly and was able to relay my service needs concisely. I was informed of service options available for this appointment. The service was performed in a very t was able to relay my service needs concisely. I was informed of service options available for this appointment. The service was performed in a very timely manner which was much shorter than anticipated. What really helped me was the service rep printing out future service options as I was approaching 120,000 miles requirements. Honest, friendly, and prompt service is greatly appreciated. More

TIMELY AND EFFECIENT, would use this service department again. Merry Christmas and Happy New Year again. Merry Christmas and Happy New Year More

Bill Grubb is the best rep! Service is always timely and well done! Nice waiting area! Service is always timely and well done! Nice waiting area! More

I bought Toyota for reliability but I'm not impressed with their customer service to this point. Initially while looking at the vehicle that I eventually bought, I was told it could be washed and filled with their customer service to this point. Initially while looking at the vehicle that I eventually bought, I was told it could be washed and filled with gas. After paperwork was signed and I received my keys, I went out to vehicle and saw that it hadn't been washed or filled with gas. I went back inside, found my salesperson and mentioned that the gas hadn't been filled. She said it was denied because it was a used vehicle, not a new one. $47k plus interest and I can't get one free fillup! Also, that purchase price included an extended warranty and maintenance package. But the first time I take it in to be serviced, Toyota comes back with services recommended that cost over $1k. Why wasn't this inspection done serviced before I bought the vehicle? I bought it late August 22 and now in early December 22, I'm already being quoted over 1k cost that warranty or maintenance package doesn't cover! I feel like I was taken advantage of to a degree! Not so much by the people helping me but by Toyota's business practices. More