AutoNation Toyota Arapahoe - Service Center

I bought Toyota for reliability but I'm not impressed with their customer service to this point. Initially while looking at the vehicle that I eventually bought, I was told it could be washed and filled with their customer service to this point. Initially while looking at the vehicle that I eventually bought, I was told it could be washed and filled with gas. After paperwork was signed and I received my keys, I went out to vehicle and saw that it hadn't been washed or filled with gas. I went back inside, found my salesperson and mentioned that the gas hadn't been filled. She said it was denied because it was a used vehicle, not a new one. $47k plus interest and I can't get one free fillup! Also, that purchase price included an extended warranty and maintenance package. But the first time I take it in to be serviced, Toyota comes back with services recommended that cost over $1k. Why wasn't this inspection done serviced before I bought the vehicle? I bought it late August 22 and now in early December 22, I'm already being quoted over 1k cost that warranty or maintenance package doesn't cover! I feel like I was taken advantage of to a degree! Not so much by the people helping me but by Toyota's business practices. More

Friendly and helpful good service that why I want to talk to my family and friends to my family and friends More

Great communication and service. Jez DiPaolo is extremely easy to work, and schedule, with. Expect our 2009 Rav4 Limited to run forever! Jez DiPaolo is extremely easy to work, and schedule, with. Expect our 2009 Rav4 Limited to run forever! More

Anthony Ray and Chris Ledbetter were very professional, friendly and efficient! Highly recommend this dealership for all automotive needs. friendly and efficient! Highly recommend this dealership for all automotive needs. More

This was great service for my Highlander. It was super easy to get the time and date that I wanted. It was super easy to get the time and date that I wanted. More

Thank you for answering questions and clarifying what needs to be done with my vehicle. The time explaining the service package helps for future visits. Appreciate the service! needs to be done with my vehicle. The time explaining the service package helps for future visits. Appreciate the service! More

Kent was great, the service was as he said and right on time. One thing he couldn’t find was when zI made the appointment the gal on the line said they would include a $100 dollar credit on my account to time. One thing he couldn’t find was when zI made the appointment the gal on the line said they would include a $100 dollar credit on my account to use for any appointments. The service tech couldn’t find that anywhere, for that I do have doubts about the people calling and making that offer to come back to Auto Nation for service. That the main reason I went outside for services in the first place , an offer was made and it didn’t happen. More

Everything was done well, except my glove Box is now brioken! It was fine when I went in; now won’t shut! Bummed to have to return to fix! brioken! It was fine when I went in; now won’t shut! Bummed to have to return to fix! More

Absolutely amazing service center! The whole team is absolutely fantastic and listens to all your needs and concerns The whole team is absolutely fantastic and listens to all your needs and concerns More

I am always pleased with the service received at this Toyota dealership. The employees are polite and helpful. Toyota dealership. The employees are polite and helpful. More