AutoNation Toyota Arapahoe - Service Center

I took my brand new toyota tundra for an oil change and tire rotation. It took 2.5 hours of waiting for an oil change and tire rotation. They left oil all over the hood and fenders and did not bother to cl tire rotation. It took 2.5 hours of waiting for an oil change and tire rotation. They left oil all over the hood and fenders and did not bother to cleaned . When I drove it home the smell of burned oil was very noticeable as this people did not cleaned the oil spill they did when the oil filter was replaced, now the undrside of the vhicle is all stained with burnt oil marks. The next day I found a pool of oil in the drive way, they left some much oil underneath the motor that it took about 3 days to remove itself off and cleaning oil spots on my driveway. Later that week, one of the tire lock nuts on the front wheel went missing. I will definitely do not recommend anybody to use this dealer. More

I had a coupon for and oil change that read no appointment necessary - "if the oil change is not performed in 30 minutes, the next oil change is free". I arrived at the dealer at 9:45am, my vehic appointment necessary - "if the oil change is not performed in 30 minutes, the next oil change is free". I arrived at the dealer at 9:45am, my vehicle left my view at 9:55am. The vehicle was returned to me at 10:40. I asked about the free oil change mentioned on the coupon because my 2004 Hylander was not done in the stated 30 minutes. The service manager was paged and he explained to me that even though the coupon does not say that the 30 minutes begins once the vehicle is on the rack, that is what the dealership goes by and my vehicle was done on time. I call that false advertising. If the time starts on the rack, say that on the coupon. I have been a loyal customer of Toyota for many years and I purchase a new Toyota every 7 years. But after this episode, I am now thinking about other brands. More