AutoNation Toyota Arapahoe - Service Center

TERRIBLE customer service!!! They made my pregnant wife walk to the back lot to pick up the car instead of bringing it out like they did for others. Our car came back with several scratches on the rear pas walk to the back lot to pick up the car instead of bringing it out like they did for others. Our car came back with several scratches on the rear passenger door! DO NOT GO to GO!!! More

This team will be my primary go to team when dealing with issues and maintence with my 4 runner. Thanks for the service, and attention to details. issues and maintence with my 4 runner. Thanks for the service, and attention to details. More

john "jr" brekke relieved my stress when i found out i had a leak on my timing cover. i was leaving for a motor trip to NJ/MA and did not want to worry about any leaks. "jr" scheduled and com found out i had a leak on my timing cover. i was leaving for a motor trip to NJ/MA and did not want to worry about any leaks. "jr" scheduled and completed the work in record time.... i was able to leave on schedule and had no further leaks. it is the commitment from staff like "jr" that keeps me coming back.. today, i came in for an oil change.... when i saw "jr" he remembered me....and the repair that was made on my truck.... now that's really impressive.. i really feel like family when i come into your dealership. thanks, chuck reers cgreers@q.com More

I just had service done on my 2004 XLE Limited Toyota Sienna Van at the Go Toyota Dealership on Eat Arapahoe, and worked with assistant manager Chris Ledbetter. I had the illumination fuse on the pan Sienna Van at the Go Toyota Dealership on Eat Arapahoe, and worked with assistant manager Chris Ledbetter. I had the illumination fuse on the panel shitter replaced. The illumination buttons for the shifter were all dark because the fuse that sits behind the panel was blown out. I was worried that replacing such illumination fuse/light bulb will be expensive, since they have to take out the panel to do this. The price I paid was less than $100 and I was extremely satisfied with the honest service. In addition, Chris programmed a keyless remote control for me for free and he was wonderful to deal with. I highly recommend Go Toyota in Sentimental, CO on East Arapahoe. More

I bought my 2004 Camry and now my 2009 Camry at this dealership. have always had good friendly and on time service with the Quick Lube and service dept. I highly recommend this dealership. I put 187 dealership. have always had good friendly and on time service with the Quick Lube and service dept. I highly recommend this dealership. I put 187,000 on my o4 and now have 103,000 on my 09 so I am in there a few times a year. Never a problem, just a friendly place to do business. More

I had planned on just having a blue service since my FJ just turned 60K miles. I mentioned to my service advisor, David McFarland my concerns on my front brakes and he was extremely knowledgeable and told just turned 60K miles. I mentioned to my service advisor, David McFarland my concerns on my front brakes and he was extremely knowledgeable and told me they give them a thorough review in order to determine if there was a problem. What should have been a ½ hour visit ended up being 3 hours since my brakes needed to be replaced. David kept me posted on the progress and was really pleasant. Just wanted to let you know that he was very conscientious and I really appreciated that. More

I made an appointment to bring my Toyota RAV4 into the dealership to check a floor mat interference recall notice that I had received. From the minute Zach answered the phone to schedule the appointment h dealership to check a floor mat interference recall notice that I had received. From the minute Zach answered the phone to schedule the appointment he was extremely professional, courteous, and helpful! It was nice to have a go to service rep through every step of the process. When they were inspecting my car they brought some pink fluid on the hood of my car to my attention and were concerned about my fluid pump. They escorted me to the waiting area which was very comfortable while they checked out my car. I also wanted them to address an error message that I was getting on my CD player and provide me with an estimate of how much it would take to repair. Less than 30 minutes later Zach appeared with the wonderful news that when my dad had purchased the car he purchased the extended warranty on the car so the replacement stereo needed and the fluid pump would be replaced at no cost to me! The only unfortunate part was they needed my car for a day to complete the repairs but Toyota would be covering my rental car. Zach set up the rental for me so all I had to do was sign the paper work and bring the car back the next day. The next day I called first thing in the morning to see if it would be at all possible to pick up my car that day by 1pm before I had to go to work so I didn't have to do it on my lunch break and they were once again great at meeting that request. I brought the car back 2 weeks later to have the replacement stereo installed and was shocked when this only took them 45 minutes at the most. I started going to this dealership a couple years ago because of their quick lube service and because I lived close by. I have since moved about 30 minutes away on the opposite side of town and continue going to this dealership because I have had nothing but great customer service. It can sometimes be intimidating to take your car to a dealership when you are a young female but I appreciate that this dealership has never tried to sell me anything and they consistently provide friendly customer service. If my car needs any type of service they let me know and just provide me with an estimate. Even if i choose to not have it done there I appreciate the dealership's recommendation to keep my car in good running condition for a long time. More

I bought my 4Runner from GoToyota Arapahoe when I lived in Parker, CO. Approximately 2 years later, I moved to Golden, CO, which is about 35 miles away. I still take the time to drive across town to have in Parker, CO. Approximately 2 years later, I moved to Golden, CO, which is about 35 miles away. I still take the time to drive across town to have all of my maintenance and service work performed at GoToyota Arapahoe -- the service is fantastic and scheduling on short notice is never a problem. I have come to know and trust several of the employees at this dealership, and I feel I receive professional and personal service that is hard to come by these days. Chris Ledbetter is an excellent service manager who is a strong and proactive communicator. I appreciate when he advises me that I will have to come back in a few months to have preventative maintenance performed, tires replaced, brakes, etc. This is useful information to have so I can plan and budget for the work ahead of time. Yes, service means spending money, but it also means having an already excellent, reliable vehicle that's trust-worthy on the road, handles well, and will last me for years to come. I highly recommend this dealership and will continue to service my vehicle here. Thank you! More

Soon as I arrived, It's like your own personal dealership. Greeted was a warm, friendly welcome (Steve L.) to the Service Manager (Chris L.)writeup. I've been comming here to this dealership for a dealership. Greeted was a warm, friendly welcome (Steve L.) to the Service Manager (Chris L.)writeup. I've been comming here to this dealership for almost 10 years and the personal greetings and service continues to be first rate. After the service was performed, the Tech (Todd B.) came and greeted me indicating the Highlander is in great shape and no anticipated problem could be expected. A 'family atmosphere' this dealership has it. We've purchased 5 vehicles from them and the team of sales and service professionals and my association with them as been 'GREAT'. More

I was going to use Quick Lube for my 100,000 mile service and 4 new tires but the line was too long so I called the service department from the parking lot. Chris answered and had me come right in. I was i and 4 new tires but the line was too long so I called the service department from the parking lot. Chris answered and had me come right in. I was in and out of there in no time and did not have to sit around the waiting room. He was very courteous and efficient. He advised me on the best tires to purchase and what was required for the 100,000 mile service. He arranged for the best price possible on both the tires and the service. He gave me an accurate estimate for the completion time and I was able to go on about my business. More