AutoNation Toyota Arapahoe - Service Center

Good service. I just had to wait a LONG time, in order to have a recall repair made. to have a recall repair made. More

The service manager was friendly and helpful. I was out of there in just over an hour. Waiting area was comfortable. of there in just over an hour. Waiting area was comfortable. More

Just not sure they understood the problem, and not convinced they fixed it. We'll wait and see. convinced they fixed it. We'll wait and see. More

Jeffrey Sitner was my Advisor. I found him to be personable, courteous, with a strong customer orientation and knowledgeable. He explained the advantage of the Toyota Maintenance Contract and I subs personable, courteous, with a strong customer orientation and knowledgeable. He explained the advantage of the Toyota Maintenance Contract and I subscribed. More

Doesn't seem as friendly as before. Had to find my car in the parking lot, used to be brought to me. the parking lot, used to be brought to me. More

We have gone to this dealership for 20 plus years. It is an honest place with knowledgeable and friendly consultants. Bill Grubb is the professional service writer we always work with. He is the best. an honest place with knowledgeable and friendly consultants. Bill Grubb is the professional service writer we always work with. He is the best. More

Probably my worst experience at this dealership. I came in for a 40k service on my RAV4 and discovered that there were several items that were not completed on my vehicle from last visit when my car was st in for a 40k service on my RAV4 and discovered that there were several items that were not completed on my vehicle from last visit when my car was still under warranty, but now that my car was not and I’d have to pay out of pocket, they were overdue. Definitely made me feel doped. The service also took nearly 5 hours when I was told 2-3. Not an enjoyable amount of time to spend in a waiting area. I also did not appreciate the disregard to the local mask mandate. Signs were up throughout the facility stating that masks were required, yet not a single employee was wearing a mask. I have normally enjoyed my experiences at Autonation. But this time really left a bad taste in my mouth. More

Professional guidance regarding what’s needed and not needed and why. Bill Grubb is excellent as service rep! needed and why. Bill Grubb is excellent as service rep! More

Really great service department. They are incredibly thorough and explain all they will do, have done, and recommend. My service appointments are never a chore because I know what to expect and that all thorough and explain all they will do, have done, and recommend. My service appointments are never a chore because I know what to expect and that all will go smoothly. More