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AutoNation Toyota Arapahoe - Service Center

Centennial, CO

4.7
1,756 Reviews

1,756 Reviews of AutoNation Toyota Arapahoe - Service Center

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January 26, 2022

I've been using the service center for 2.5 years now and am always happy with all the services (regular maintenance). The booking is easy, the time spent waiting is reasonable and as estimated and the commu More

by Eliz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure
Jan 29, 2022 -

AutoNation Toyota Arapahoe responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 25, 2022

The best I’m always like to come and do the service on The best I’m always like to come and do the service on my car More

by Cristin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kile
Jan 29, 2022 -

AutoNation Toyota Arapahoe responded

Hi Cristin, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

January 24, 2022

I bought a pre-paid oil change maintenance plan when I bought my car here. Even when you make an appointment for an oil change expect to wait at least two hours which is way too long. This last time I wen More

by Ross.apodaca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Jan 28, 2022 -

AutoNation Toyota Arapahoe responded

Hi Ross, thank you for taking the time to leave us feedback. Please call our General Manager at (303) 578-6111 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

January 24, 2022

This time my service technician told me that the part was replaced from a recall because it was needed, but when I got home and looked at the printout, it stated that it was not needed and wasn’t replaced. S More

by Karenfetter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin?
Jan 26, 2022 -

AutoNation Toyota Arapahoe responded

Hi, we appreciate you taking the time to leave us a response! If you need more help, our team is available to talk -- safe travels!

January 24, 2022

Always professional and attentive to service. Works with me to get the best service and prices. More

by Patchesgds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Jan 28, 2022 -

AutoNation Toyota Arapahoe responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

January 21, 2022

Excellent personalized service. The agent I worked with kept me updated on progress and ensured all the questions I had were answered. More

by Hawkfan9499
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service writer
Jan 25, 2022 -

AutoNation Toyota Arapahoe responded

Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

January 21, 2022

Professional and honest service team Appreciate the good Professional and honest service team Appreciate the good communication Thank you very much. The end More

by E Anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Jan 25, 2022 -

AutoNation Toyota Arapahoe responded

Hi, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

November 23, 2021

I am not sure they even performed the required maintenance. It was just a rotate for my first service of 5k miles and the tech didn’t even fill the tires with air. They were all at 31 psi and requ More

by cvendegnia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Ward
Nov 26, 2021 -

AutoNation Toyota Arapahoe responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Arapahoe. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (303) 578-6111 -- we hope to hear from you soon.

October 29, 2021

Over charged for repair work. $468. To replace a mass airflow sensor.. asked to verify air box was installed correctly and they didn’t even touch it after further inspection. Hard to find a trusted, ho More

by Chad2875
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris
Oct 30, 2021 -

AutoNation Toyota Arapahoe responded

Hi, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (303) 578-6111 when you can so we can address this situation directly. Thank you and have a great day.

Nov 01, 2021 -

Chad2875 responded

Who can I call and speak to directly?

October 04, 2021

Alex Dupont the Service Manager, gives direct and upfront information on the service and repair needed along with accurate cost, and delivery time. Knowing that I’m getting prompt service, affordable prices More

by UnaTeki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Dupont
Oct 05, 2021 -

AutoNation Toyota Arapahoe responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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