AutoNation Toyota Arapahoe - Service Center

Worst dealership service dept., nothing but liars and scammers. Had vehicle towed there for an estimate and repair of rodent damage to wire harness on Jul 12. After many calls from myself and the insur scammers. Had vehicle towed there for an estimate and repair of rodent damage to wire harness on Jul 12. After many calls from myself and the insurance adjuster received no estimate as of Jul 21st they had done nothing with my vehicle. They told me they were waiting for approval from my insurance, whereas my insurance told me they have never received anything from Autonation Toyota Arapahoe. All lies… Most concerning they verbally told me the cost of repair was around $500, which simple internet search shows wiring harness replacement runs in the $1000s. Moved the vehicle to Groove Toyota service dept. on Jul 21st, Groove had the estimate to my insurance which was approved and parts ordered the next morning Jul 22 with proper estimate over $4700. Avoid Autonation Toyota on Arapahoe at all cost, what a nightmare! More

Appointment setup mishandled as Loaner was requested and promised (two weeks prior). The rental agency had no information on the request/requirement so no car was available so was shuttled in the parts tru promised (two weeks prior). The rental agency had no information on the request/requirement so no car was available so was shuttled in the parts truck and had to pay for an Uber back to the shop the next day (after no call to advise car was ready). Truck had a large new clunk / rattle upon its return and as the fuel tank had been pulled for a warranty new fuel pump this was very disturbing. Took the vehicle back for a review and a technician had left the passenger set of the rails as he serviced the AC blower. So it wasn't a loose fuel tank but it required trip back to the dealership. More

Service was great! Adam found the problem and repair was made quickly. Hunter was efficient and honest with quote as bd repair. Thank you! Great job guys! made quickly. Hunter was efficient and honest with quote as bd repair. Thank you! Great job guys! More

Only oil change completed this 8.5 hour visit. Spent entire day trying to figure out why check engine light was on, even tho it had previously been diagnosis and I simply wanted a price quote. entire day trying to figure out why check engine light was on, even tho it had previously been diagnosis and I simply wanted a price quote. More

Took a month to get an appointment for a oil change. When we had our appointment it took 2 1/2 hours. They didn’t greet us when we arrived. They didn’t top off our windshield washer fluids. They tried to ups we had our appointment it took 2 1/2 hours. They didn’t greet us when we arrived. They didn’t top off our windshield washer fluids. They tried to upscale us on stuff we do ourselves so they marked that we refused the 30k service. We checked the engine air filter they marked yellow and it was clean. Last they gave us our keys and we had to hunt for our car in the parking lot and they left all the protective plastic in the car for us to dispose of. More