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AutoNation Toyota Arapahoe - Service Center
Centennial, CO
1,757 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,757 Reviews of AutoNation Toyota Arapahoe - Service Center
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August 08, 2022
Disappointed that dealer set up an appointment for 1-1/2 hours and when I got there was told over $1000 of optional service was necessary and the visit would take much of a day (I had planned to wait at the hours and when I got there was told over $1000 of optional service was necessary and the visit would take much of a day (I had planned to wait at the dealer and was not able to stay all day). More
by johnpowers669
Employees Worked With
Service person
August 07, 2022
I liked my service agent Jason. Super nice and great guy! I was doing the 25,000 mile toyota care check-up and waiting for the check-up. It was around 1.5 hours. I think given they Super nice and great guy! I was doing the 25,000 mile toyota care check-up and waiting for the check-up. It was around 1.5 hours. I think given they were not doing an oil change that it should have been about 30 minutes. As I drove off the lot, and down the road my car started making a loud alert noise. I had to pull over and call them. Apparently the check-up people did not shut my hood properly. So I did that and all was fine. More
by gski
Employees Worked With
Jason Ledbetter
August 07, 2022
I tried to buy a truck from Auto Nation and their process was hard, not friendly, and seemed like they did not care about selling an auto. I ended up buying a truck from another Toyota dealer and now for my was hard, not friendly, and seemed like they did not care about selling an auto. I ended up buying a truck from another Toyota dealer and now for my 10K check up and oil change, i took to Auto Nation since they are closer to me than the purchase dealer. The appointment took a while to make, but I understood everyone is busy nowadays. Auto Nation offers car wash and when I got the car back, the car was not cleaned although the service person said it was done. This is in inline of what Auto Nation has been over the last couple of years, service is not their thing! More
by mak20100
Employees Worked With
not sure
August 05, 2022
Was greeted quickly and informed of the services they would be preforming on my car. Car was returned after 15,000 mile maintenance very quickly. would be preforming on my car. Car was returned after 15,000 mile maintenance very quickly. More
by ttambur7
Employees Worked With
Don't know
August 05, 2022
I had a terrible experience with AutoNation Toyota Arapahoe. I would not recommend them to anyone, and will not be using their services again. They overcharged me for every single item they repaired. Arapahoe. I would not recommend them to anyone, and will not be using their services again. They overcharged me for every single item they repaired. They also charged me for things I did not want, including new tires which I specifically stated I did NOT want. They took off the old tires from the front, and gave me two new tires that matched the ones they removed, and not the new tires on the back of the car that I purchased elsewhere. I am glad I caught this, because they tried to charge me for the new tires, and disposal of the old tires. They also replaced a battery that I was having no problems with, without consulting me. Their representative, Jeremy, was helpful, and got my old tires put back on the car, and took several charges off my total, after I complained and refused to pay. He was patient, and wonderful to work with. However, I still paid far more than I should have, and was very disappointed with their manipulation and dishonest sales tactics. If I hadn't gone over the charges line by line, they would have scammed me out of a lot of money. It also took them over a week to get parts and get my car serviced. They estimated 5 days, and took two days longer, without contacting me or updating me, until I hounded them, calling over and over and complained to a service manager. I understand it takes time to get parts, but not communicating about it when it takes two days longer than they originally told me, is a problem. Not calling me back when I call, is a problem. The only way I saw results was to be very demanding and borderline rude, which I hate. I gave one star for Jeremy, if I could give zero stars for everyone else, I would. More
by aarobbins85
Employees Worked With
Nicole, Jeremy
August 05, 2022
When I called and explained the situation the receptionist was so kind and helpful and let me know what I needed to do. Dropped the car off that night and called when they opened to do over the receptionist was so kind and helpful and let me know what I needed to do. Dropped the car off that night and called when they opened to do over the problem. Very responsive and got my car that afternoon. Thank you so much! More
by fdanders
Employees Worked With
William was the service rep that helped me and sorry to say didn't get the receptionist name
August 04, 2022
Great service and customer service! Only downside was trying to make the appointment. Called multiple times and put on hold for long periods of time. Granted, it was a Monday morning so Only downside was trying to make the appointment. Called multiple times and put on hold for long periods of time. Granted, it was a Monday morning so I’m assuming the phones were busy. Other than that, great experience getting my car serviced. Hunter was helpful. More
by Laurenadiaz
Employees Worked With
Hunter
August 04, 2022
Great fast, efficient service! My service technician, Jez, was great! Super friendly and professional. Hope I get to deal with him next time. My service technician, Jez, was great! Super friendly and professional. Hope I get to deal with him next time. More
by jillguerber
Employees Worked With
Jez
