AutoNation Toyota Arapahoe - Service Center

"Routine" service is a misnomer. Routine 5 star service is closer to it. Prompt service and Jason answered all our questions and kept in touch via text. Couldn't be better. Routine 5 star service is closer to it. Prompt service and Jason answered all our questions and kept in touch via text. Couldn't be better. More

I had a scheduled appointment for my 20,000 mile complementary service. I met Ken when I arrived and he was most helpful, he got all the paperwork squared away and suggested that they check the alig complementary service. I met Ken when I arrived and he was most helpful, he got all the paperwork squared away and suggested that they check the alignment. I said that was fine but it was brand new and should be ok. A little while later I received a text message that an alignment was needed and it would be 144.95 to do it. I looked on the paperwork that was sent with it and it was out the same on both side by .02 degrees so 2 hundredths of an inch. I declined. I got the car back in the scheduled time and proceed to go home. When home I decided to check the oil just to make sure it was right. When I opened the hood I found little droplets of oil on the valve cover by the fill cap and a trail over to the side and on the fender I cleaned it up. Then I noticed that there was antifreeze on the inner fender liner and all around on the tank. I cleaned that all up also. I looked under the car and found the access cover that you use to get the oil filter and oil drain plug was not installed properly. The tab that goes in the plastic cover was outside the cover instead and all the bolts were run back in putting a bend in the cover. I crawled underneath and removed the cover and replaced it properly back on the car. The attention to detail is lacking or they just don't care. More

I was glad they were able to take care of my overdue service. The scheduling app isn’t as useful, but otherwise very happy. service. The scheduling app isn’t as useful, but otherwise very happy. More

Certified pre-owned vehicles are often overpriced but their prices aren’t flexible because of the no haggle policy. their prices aren’t flexible because of the no haggle policy. More

Service writer Jeremy. . Needs to stop with the B S about the when the car is finished being serviced. Waited about 45 min and car had not even been looked at (10:30 appoi . Needs to stop with the B S about the when the car is finished being serviced. Waited about 45 min and car had not even been looked at (10:30 appointment). STOP THE BS AND LYING!!!! Grease left on hood and door of car! More

Service writer Nicole. Had 7 a.m. app. Arrived at 6:30 a.m. Nicole signed me in. Said it would take 3.5 to 4 hrs to complete everything. Waited 4 hrs she came to me an Had 7 a.m. app. Arrived at 6:30 a.m. Nicole signed me in. Said it would take 3.5 to 4 hrs to complete everything. Waited 4 hrs she came to me and said they didn't know where my Highlander was and that no one had been assigned to work on it. She said she would get oil changed in 20 mins. 45 mins later she said we found your car and everything was done. I will never buy a car from here nor will I ever get service done here. I will be sure everyone I know hears about my dissatisfaction. Service sucks More

This dealership is well organized, friendly and helpful. They understand the time constraints as well as customer service. They understand the time constraints as well as customer service. More

Clean shop. Prompt service. Super friendly staff. Not pushy. Enjoy getting my Rav serviced here Prompt service. Super friendly staff. Not pushy. Enjoy getting my Rav serviced here More

In for a flat tire. Removed the screw and put in a patch. Accurate time estimate for work done. Excellent experience!! Removed the screw and put in a patch. Accurate time estimate for work done. Excellent experience!! More

I had great experience with Service department and I would recommend this dealership to everyone. Thank You! would recommend this dealership to everyone. Thank You! More