AutoNation Toyota Arapahoe - Service Center

People are very helpful. They took time to understand my concerns and address the issues effectively. The wait time and cost is little excessive compared other dealerships. They took time to understand my concerns and address the issues effectively. The wait time and cost is little excessive compared other dealerships. More

The dealership is always clean, fast, and efficient. Especially Jez takes great care of me! He is very friendly and knows his stuff!! Especially Jez takes great care of me! He is very friendly and knows his stuff!! More

They looked at my breaks and found that there was not a problem. Very transparent and honest. problem. Very transparent and honest. More

Everything was done in an efficient time and was done properly. They updated me with the service too properly. They updated me with the service too More

A special shout-out to Assistant Service Manger Hunter Gloss (honest, caring, resourceful) who clearly went above-and-beyond to help a loyal AutoNation Toyota customer. While he didn’t have to, Hunter wo Gloss (honest, caring, resourceful) who clearly went above-and-beyond to help a loyal AutoNation Toyota customer. While he didn’t have to, Hunter worked with his management as well as techs (thanks Joey) to help me out of jam. I will not only continue to have my Highlander serviced at this dealership, I will specifically seek out Hunter to help me with my future needs. By the way, for those customers on the fence about “best price” vs. “lifetime warranty” batteries, my lifetime-warranteed battery died and Hunter got it replaced immediately with no questions asked. Thanks AutoNation. Thanks Hunter. More

Gives details on what is done. Time estimates are met. Mike Fixed error in paperwork with only one call. Time estimates are met. Mike Fixed error in paperwork with only one call. More

I really trust these guys to repair and maintain my older Toyota. Honest &:well trained they always do an outstanding job. Toyota. Honest &:well trained they always do an outstanding job. More

The follow up and overall customer service was amazing. Jez (i'm sure i've spelled that wrong) was wonderful to work with and reminded me why i work directly with a dealership and not with a random garage Jez (i'm sure i've spelled that wrong) was wonderful to work with and reminded me why i work directly with a dealership and not with a random garage. Thank you for making it easy. More

I brought my 2021 4 Runner that I bought from HM Brown into you because my tire sensor light was not going off and should be covered under warranty. I got it checked in and signed a bunch of papers none into you because my tire sensor light was not going off and should be covered under warranty. I got it checked in and signed a bunch of papers none of which said there would be a charge. I then went home after they told me it would likely be 5-7 hours, yes 5-7 hours to fix a tire sensor. Then about an hour after I got home they called and said the tire sensor was after market and they could not replace it under warranty after and would be $450 to fix the problem. I told them don’t fix it if Its not under warranty. I then went back to pick up my vehicle and was hit with a surprise $100 diagnostic fee that I had never agreed to. After talking to 3 different people they finally agreed to not charge me as long as I never come back. First of all, how can you stick someone with a $100 diagnostic fee without consent? Yes, the work order said diagnostic to fix tps, but never a fee, as I was under the impression it would be under warranty since it only has 8,000 miles on it. Secondly, I have a Toyota 4 Runner that has an aftermarket tire sensor on it within 8,000 miles meaning the factory sensor was not very good. The fact it takes so long to make an appointment with you is why there was an aftermarket sensor being used. Finally, you are a Toyota dealership and I brought you a Toyota vehicle still under warranty. I would have thought even though I didn’t buy the car from you, you wound want to stand by your brand, and create a positive image for your company and help me out with this issue. More

It took at least 3 calls to get to speak to a scheduler about a recall notice. She made a big deal about getting my vin # so that the part would be ready when i brought my vehicle in for a 7.30am appointm about a recall notice. She made a big deal about getting my vin # so that the part would be ready when i brought my vehicle in for a 7.30am appointment. At 3 pm i was told the vehicle had been inspected and that they would then order the part which i was initially told would be there. The service tech then told me when i asked about this when i went to pick up my vehicle, that i should have asked her about this and this wasn't her problem. When i responded that why would i ask this when i was assured by her scheduler that the part would be there, she responded that it wasn't her job to tell me this. Forget the inconvenience of not having a vehicle for one day but now i have to deal with this issue again when the part is ready. Even money i won't even get a call when it is ready and i will have to follow up. More