AutoNation Toyota Arapahoe

NEGATIVE STARS for rating! We purchased our second vehicle @Toyota because our first experience was amazing. However, our new 2015 Toyota purchased for our daughter has been in We purchased our second vehicle @Toyota because our first experience was amazing. However, our new 2015 Toyota purchased for our daughter has been in the shop for almost a month (50% of our time owning the vehicle). It has been "ready for pickup" on a couple of different occasions with a call back of "...I apologize but it will not be ready for a few more days." Had we known this was going to be the case we would NOT have purchased a vehicle that fateful day two months ago. LIES. LIES. LIES are all we have been dealing with and incompetent people who keep dropping the ball! Becky has been doing the best she can after her own personal issues and it is not her fault our car was not fixed while she was away. However, she has promised the completion of service on multiple occasions and has not delivered on her promises. Needless to say, it will be the last vehicle purchased at AutoNation Toyota on Arapahoe. More

Can't be trusted! A month ago I traded in my vehicle here, I thought I had a pretty good idea of what my vehicle was worth and what I wanted in trade. So I went out A month ago I traded in my vehicle here, I thought I had a pretty good idea of what my vehicle was worth and what I wanted in trade. So I went out with Faheed and test drove a vehicle, found one I liked and started talking money. Him and his supervisor proceeded to do everything they could to tell me my trade in was worth HALF what I wanted for it, and in the end, convinced me that I was pretty much crazy. Today, about a month after I was swindled by these two, my new daily driver leaks oil, has a belt squeak, and my old car is for sale on their web site for DOUBLE what they SWORE was a fair price. While Toyota makes a great product, BUYER BEWARE here! Do NOT do business with these people unless it is a last resort! More

Waist of visit :( - Wanted to test drive a new car with manual transmission with possibility to buy it if I'd like how id felt. - Got in contact with one of online spe - Wanted to test drive a new car with manual transmission with possibility to buy it if I'd like how id felt. - Got in contact with one of online specialist. - Made an appointment and I was assured that they would have that model for me to try. - When I got to dealership the person I supposed to meet wasn't there. They spent some time to find right sales person. The sales person made a copy of my DL and went to get the car. About 30 minutes later they found out that car that suppose to be on parking lot is not there. They did not have it at all. I was told there is one at some other dealership. How do I test drive it? The answer was we don't know. So I had to leave. In protection of sales person that worked with me I can say that he wasn't provided of any information of my needs and he wasn't part of email chain where all above questions were discussed. More

Very Happy Customers After a terrible experience at another dealership, we found a 2002 Chevy Silverado that we were very interested in. We made an appointment to meet wi After a terrible experience at another dealership, we found a 2002 Chevy Silverado that we were very interested in. We made an appointment to meet with Ben Gillan. He worked with us every step of the way to make sure we got a deal everyone was happy with. Once we made a deal, Leo in finance made our experience even better. He understood our financial situation and did everything he could to make things easier for us. He also did a great job explaining all the terms of our contract. He even gave our 4 year old a marker to color with and a yogurt to snack on while we signed paperwork. We were both very impressed with their customer service and professionalism. We walked out feeling great about our purchase. We would definately work with these guys again! More

Managers are lacking in knowledge Sales people here are great! They know their products well. Managers don't know the product well. My car was a FWD Venza transferred in from Cheyenne Sales people here are great! They know their products well. Managers don't know the product well. My car was a FWD Venza transferred in from Cheyenne WY. Jeff said that I had to buy the car (sight unseen) before he'd transfer it down. Because it was a FWD and he didn't think they could sell it if we backed out of the deal. So I bought it. I checked their inventory 2 days later and I see they have 3 FWD models that just showed up on their lot. That's just plain rude and stupid on his part. More

Go see Brian! We recently purchased a used vehicle and our experience was great. It was a very low stress experience and Brian was very helpful throughout the proc We recently purchased a used vehicle and our experience was great. It was a very low stress experience and Brian was very helpful throughout the process. The only negative was that it took a long time to complete the deal because they sold a lot of cars that day! More

Arrogant and rude General Manager I don't know if he actually tries to be offensive or if just comes naturally, but GM Derreck Hays leaves a lot to be desired. When he has to start eve I don't know if he actually tries to be offensive or if just comes naturally, but GM Derreck Hays leaves a lot to be desired. When he has to start every other sentence with "No offense, but..." or "I'm not saying you're lying, but...", it makes it very difficult to even imagine wanting to business with him or any company associated with him. I would avoid this dealership if respect means something to you. More

All good until finance department Let me start off by saying Rehen was great. I almost purchased a car from him in late 2013, but one of the managers didn't rub me the right way so I Let me start off by saying Rehen was great. I almost purchased a car from him in late 2013, but one of the managers didn't rub me the right way so I went elsewhere. Fast forward 6 months and a friend wanted a car from here. Went to Rehen again and of course, nothing shy of exceptional customer service. Straight shooter. Move forward to Steve in the finance department. Total xxxxx. Sells us a warranty the night we buy the car. After crunching numbers when we got home, we realized it wasn't for us. Called Steve to tell him and he throws a tantrum. Go into sign new paperwork - all he says at the end is Merry Christmas. Almost took the car back because of this. Will never ever go back here or refer someone here due to this. Hoping Rehen can get a job at a dealership like Kuni where all staff are friendly and truly have your best interest - not the best interest of the finance managers personal bank account. More

Allison was fantastic. She got us into the car we wanted. She did not pressure us at all. We will recommend her to our friends. She did not pressure us at all. We will recommend her to our friends. More

My experience through AutoSearch with Terry Schleski was excellent. He was extremely receptive to my requests, handled everything in a professional and timely manner. He was able to find the car I wanted excellent. He was extremely receptive to my requests, handled everything in a professional and timely manner. He was able to find the car I wanted in a short time and had taken care of all details for me so that I had no difficulty and was able to drive away feeling that everything had been handled correctly. More