AutoNation Subaru West - Service Center

Work was efficient and done well. But there is a small problem with my visual dashboard. I will call today or come by when the snow ends. But there is a small problem with my visual dashboard. I will call today or come by when the snow ends. More

Excellent service. Convenient and efficient. I appreciate the service of giving me a ride home while they work on my vehicle. Convenient and efficient. I appreciate the service of giving me a ride home while they work on my vehicle. More

Much appeciation to John at Auto Nation Subaru West, it may have just been a routine oil change but the customer service provide was above and beyond! Thank you for taking care my "Crystal Blue" my 2021 A may have just been a routine oil change but the customer service provide was above and beyond! Thank you for taking care my "Crystal Blue" my 2021 Acent Subaru! More

Auto Nation Subaru West is THE best, as is Ken Clements. I wouldn't go anywhere else to purchase or for service. I wouldn't go anywhere else to purchase or for service. More

My vehicle has always been serviced at AutoNation. I always have received courteous, professional service. The lobby is clean and comfortable. I appreciate the beverages, snacks and electrical outlets I always have received courteous, professional service. The lobby is clean and comfortable. I appreciate the beverages, snacks and electrical outlets so that I can work while waiting. More

Everyone was very helpful and i got in and out pretty fast. nice waiting area fast. nice waiting area More

This visit was seamless. I was greeted in the parking lot with a friendly face right through checking out at the end. Great experience! I was greeted in the parking lot with a friendly face right through checking out at the end. Great experience! More

Past visits were not good. The most recent visit was great. Jennifer was responsive and listened to my issues. The most recent visit was great. Jennifer was responsive and listened to my issues. More

Annsley was excellent. She was very clear about what work needed to be done and went the extra mile to ensure it was covered by Subaru’s warrant. I had a very good experien She was very clear about what work needed to be done and went the extra mile to ensure it was covered by Subaru’s warrant. I had a very good experience. More

We've been loyal to this service dept for nearly 8 years now, but they may need to review how they handle appointments and communication. I dropped the car off for 9am appointment, basic oil change, rep now, but they may need to review how they handle appointments and communication. I dropped the car off for 9am appointment, basic oil change, rep said about 2 hours. I got a Lyft to work (nice feature) but by 2pm had not been called. I called 3 times before getting through to anyone, he put me on hold, then the next person said they're still working on it, and recommended additional items. When I questioned why it took 5 hours to even consult me, he said they "got busy" and said that since I dropped it off (instead of sitting there waiting), they entered it as "need it by closing." I hitched a ride back to the dealer, then waited a bit longer. No one on the service team commented or apologized for how long it took. I get it, things happen, but why take appointments if you aren't prioritizing them throughout the day? We currently own 2 Subaru's, both purchased there, and they could easily have known we're regular customers. More