AutoNation Subaru West - Service Center

Everyone was very helpful and i got in and out pretty fast. nice waiting area fast. nice waiting area More

This visit was seamless. I was greeted in the parking lot with a friendly face right through checking out at the end. Great experience! I was greeted in the parking lot with a friendly face right through checking out at the end. Great experience! More

Auto Nation Subaru West is THE best, as is Ken Clements. I wouldn't go anywhere else to purchase or for service. I wouldn't go anywhere else to purchase or for service. More

My vehicle has always been serviced at AutoNation. I always have received courteous, professional service. The lobby is clean and comfortable. I appreciate the beverages, snacks and electrical outlets I always have received courteous, professional service. The lobby is clean and comfortable. I appreciate the beverages, snacks and electrical outlets so that I can work while waiting. More

We've been loyal to this service dept for nearly 8 years now, but they may need to review how they handle appointments and communication. I dropped the car off for 9am appointment, basic oil change, rep now, but they may need to review how they handle appointments and communication. I dropped the car off for 9am appointment, basic oil change, rep said about 2 hours. I got a Lyft to work (nice feature) but by 2pm had not been called. I called 3 times before getting through to anyone, he put me on hold, then the next person said they're still working on it, and recommended additional items. When I questioned why it took 5 hours to even consult me, he said they "got busy" and said that since I dropped it off (instead of sitting there waiting), they entered it as "need it by closing." I hitched a ride back to the dealer, then waited a bit longer. No one on the service team commented or apologized for how long it took. I get it, things happen, but why take appointments if you aren't prioritizing them throughout the day? We currently own 2 Subaru's, both purchased there, and they could easily have known we're regular customers. More

Annsley was excellent. She was very clear about what work needed to be done and went the extra mile to ensure it was covered by Subaru’s warrant. I had a very good experien She was very clear about what work needed to be done and went the extra mile to ensure it was covered by Subaru’s warrant. I had a very good experience. More

Past visits were not good. The most recent visit was great. Jennifer was responsive and listened to my issues. The most recent visit was great. Jennifer was responsive and listened to my issues. More

Very easy to make appointments or drop your car off in the morning and have it by evening. Check in agents are very helpful and polite. Very prompt about letting you know when your car is ready. the morning and have it by evening. Check in agents are very helpful and polite. Very prompt about letting you know when your car is ready. More

Service at West Colfax Dealership, even through the construction they had First-Class Service. Thank you for taking care of Subaru Ascent in a timely oil change and always friendly and professional! construction they had First-Class Service. Thank you for taking care of Subaru Ascent in a timely oil change and always friendly and professional! More

Professional and timely repair of what could have been a really bad and costly situation. Much appreciated! really bad and costly situation. Much appreciated! More