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AutoNation Subaru West - Service Center

Golden, CO

4.7
696 Reviews

696 Reviews of AutoNation Subaru West - Service Center

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August 02, 2021

Service was efficient and appeared to be thorough and competent. Personnel were very courteous and respectful. The waiting area was pleasant and the coffee was freshly brewed and very good. More

by hahns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle,
Aug 18, 2021 -

AutoNation Subaru West responded

Hi, thank you so much for your positive comments about AutoNation Subaru West! We're always here to provide exceptional service at a great value and we hope you'll consider us again in the future!

July 30, 2021

This is the first Subaru I've owned bought new in Arizona in December. Took it to AutoNation Subaru West for first service. What a disappointment Jonathan (Service Advisor) asked me what service package I More

by Mesa Buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan Phillips
Aug 18, 2021 -

AutoNation Subaru West responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (303) 578-6120 to discuss what we can do to help.

July 30, 2021

Some of the staff at the service desk are not very friendly. They could benefit from an experience at the Lexus dealership. Will continue to go because of convenience. More

by Elizabeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon
Aug 18, 2021 -

AutoNation Subaru West responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 29, 2021

Bought my new Impreza here in 2016 and have had all service done here. Top notch experience as always. bla, bla, bla, bla, bla bla More

by lorraine
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Ramstetter
Aug 13, 2021 -

AutoNation Subaru West responded

Hi Lorraine, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 29, 2021

AN West is the ONLY place I visit when my 2017 Impreza needs service. I trust the technicians; the service department personnel are friendly, knowledgeable, (Ken especially), and I always feel that they d More

by Eaglet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken (Service); Jillian (set up oil change plan
Aug 13, 2021 -

AutoNation Subaru West responded

Eaglet, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru West! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 23, 2021

Been going there since it was estabished. Service and car sales folks are great.I am looking to buy my 8th or 9th Subaru from here and keep my service continuing here. More

by Jim S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Johnson, Adam M., Allen Sziklas
July 22, 2021

Great service experience. Easy handoff of my vehicle. Car finished in time estimated. All work complete. Cost was super fair. Definitely will go back again. More

by dholmes700
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken
July 21, 2021

great friendly service, worked with me to install some fog lights even though i had the parts...i live in summit county and it's worth the drive to deal with these folks. thanks! More

by kenbob_77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Jul 23, 2021 -

AutoNation Subaru West responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 21, 2021

Great service and service writer ,, said it would tale 1-1/2 hrs ,, done in about 45 min. which surprised me me very much and was More

by Rubi 6.4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fila
June 10, 2020

My first visit to auto nation Subaru was a nice experience. Today was horrific. My son and were verbally assaulted by a employee for parking in the handicap stall. Yes I'm a elderly women with More

by paradise
Recommend Dealer
No
Employees Worked With
Brian Murphy
Jun 12, 2020 -

AutoNation Subaru West responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Subaru West take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, we would like to speak with you at (303) 578-6120 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

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