AutoNation Subaru West - Service Center

I went in for a recall and was happy to pay for an oil change, tire rotation, and cabin air filter at a cost of around $200. The next day one of my tires was flat and I ended up going back in and they sa change, tire rotation, and cabin air filter at a cost of around $200. The next day one of my tires was flat and I ended up going back in and they said the tire was not fixable and I needed to purchase a new tire. This seemed awfully coincidental and it made me suspicious of their service. While I was waiting in the lounge for the new tire to be installed, I heard three technicians telling customers that they too needed a cabin air filter costing $89. This made me feel that this is something they are pushing right now to make money off of customers. I only have 19K miles and felt like I got ripped off! Today I would not recommend this service department. They have done satisfactory work in the past. It seems like they are trying to make up for money lost during the pandemic. More

Luke was VERY helpful and professionalI had a front end Luke was VERY helpful and professional I had a front end issue and wanted to be certain it was not an extended warranty issue before I had repairs by Luke was VERY helpful and professional I had a front end issue and wanted to be certain it was not an extended warranty issue before I had repairs by another shop. Despite your shop being very busy, and despite me being very fraught w/urgency, Luke maintained his calm and professional manner, listened to my concerns and was able to accommodate my needs. He also gave me some good repair information. More

Everyone was very pleasant , professional and knowledgeable. The waiting room was well stocked with some of my favorite snacks! Thank you knowledgeable. The waiting room was well stocked with some of my favorite snacks! Thank you More

AutoNation Subaru West service is excellent. Ken is knowledgeable and provides super service. I would recommend the service department to everyone who needs maintenance or specialty needs. knowledgeable and provides super service. I would recommend the service department to everyone who needs maintenance or specialty needs. More

Got right in. Service was good. They went over possible future needs (rear breaks). I appreciate them letting me know of services I need, nice future needs (rear breaks). I appreciate them letting me know of services I need, nice More

Our Subaru Forester was in for a recall check. All is well and we are happy with your service. Thank You! Yes we would recommend your center. Larry Weller well and we are happy with your service. Thank You! Yes we would recommend your center. Larry Weller More

Trent and Jerry always take good care of me when I bring in my Outback for an Oil Change and Vehicle Safety Check at AutoNation Subaru West! in my Outback for an Oil Change and Vehicle Safety Check at AutoNation Subaru West! More

The dealership is very organized and everyone was very nice nice More

I went to AutoNation Subaru for a regular oil change, I had made my appointment on line. I waited in a clean waiting room with snacks and a coffee machine available. The time waiting was less than predict had made my appointment on line. I waited in a clean waiting room with snacks and a coffee machine available. The time waiting was less than predicted and all went well. More

I brought my vehicle in because the air conditioner was not working. Staff was polite and professional when I dropped the car off. Shortly after I received a call from Trent G. who said the compressor h not working. Staff was polite and professional when I dropped the car off. Shortly after I received a call from Trent G. who said the compressor had been replaced, and the $1,800.00 price had been waved and was covered by the Good Will fund. This was truly a blessing! Thank you, Auto Nation Subaru West! M. Dreux More