AutoNation Subaru West - Service Center

It was very easy to schedule the service by phone. I didn’t use the computer interface. The staff was helpful in assisting me to drop the car off after hours. Everyone was friendly and helpful. Communic didn’t use the computer interface. The staff was helpful in assisting me to drop the car off after hours. Everyone was friendly and helpful. Communication was good. The service was completed by noon. The car was clean when I picked it up. Overall, an excellent experience More

I was very pleased with my 30,000 mile service on my 2019 Dubaru Outback. I felt cared for and my car is now protected for safety and performance. Thank You! Dubaru Outback. I felt cared for and my car is now protected for safety and performance. Thank You! More

Great experience. The car was well serviced and the counter staff were perfect. Time required to complete the service was just as expected. Thank you counter staff were perfect. Time required to complete the service was just as expected. Thank you More

Everyone extremely pleasant and helpful. Waiting room and bathroom very clean. Appreciated the amenities (coffee/water/pastries and books). Only issue was the cost to have a new key made, you offer no and bathroom very clean. Appreciated the amenities (coffee/water/pastries and books). Only issue was the cost to have a new key made, you offer no senior discount and charged me $9.99 fee for hazardous waste which I had none. More

Jennifer did a great job! Very pleased with how she handled everything and will definitely recommend Subaru in the future. handled everything and will definitely recommend Subaru in the future. More

The personnel I dealt with were great. They were very professional and informative. However, I am quite unsatisfied with the outcome. My 2013 Subaru Impreza has 119,356 miles on it. It has been co professional and informative. However, I am quite unsatisfied with the outcome. My 2013 Subaru Impreza has 119,356 miles on it. It has been consuming excessive oil since about 90,000 miles. I have replaced the front and rear catalytic converter and I have been advised that the front cat needs replacing again. The cost of this repair work is $4400 and was described as a band aid. Due to the bad catalytic converter and excessive oil consumption, the tech advised that the engine will need to be replaced shortly after the band aid fix of replacing that catalytic converter. My car misfires and is having difficulty starting. It will sometimes stall when I am at a stop if I do not rev the engine. All in all a very discouraging experience. While I realize that 119,000 is a fare number of miles, it seems quite low for a car that as sold as one that will "run forever." I have always put high grade gas in the car and have had regular oil changes, yet here I am four years and 8 months later in the market for a car. A trade in towards the purchase of one of your pre-owned vehicles would leave me with a better taste for Subaru and AutoNation Subaru West. More

The service department is well run. It's easy to make an appointment. Everything is explained. The staff is friendly. appointment. Everything is explained. The staff is friendly. More

bought the car from this dealership. had my car serviced and tires rotate at this dealership. at 27,000 miles I noticed, not the service department, that my tires were wearing a lot more on the inside of t and tires rotate at this dealership. at 27,000 miles I noticed, not the service department, that my tires were wearing a lot more on the inside of the tire. It appeared to be an alignment problem. I was told by the service manager that they could sell me new tires and then I got one free alignment with my car warranty. Also that the pot holes in the roads were bad and that may have been the cause of the misalignment. Nothing about them not noticing it when the tires were rotated. Will go here for maintenance until warranty is gone then I am gone. More

Very efficient and quick check-in and check-out. Service manager recommended air filter changes that were long overdue but that I had overlooked. Also took time to discuss my tires with me. manager recommended air filter changes that were long overdue but that I had overlooked. Also took time to discuss my tires with me. More

Very pleased with the professionalism and efficiency of the service department. All staff members were courteous and built customer confidence in their knowledge of auto-related questions posed. the service department. All staff members were courteous and built customer confidence in their knowledge of auto-related questions posed. More