AutoNation Subaru West - Service Center

Jennifer did a great job! Very pleased with how she handled everything and will definitely recommend Subaru in the future. handled everything and will definitely recommend Subaru in the future. More

The personnel I dealt with were great. They were very professional and informative. However, I am quite unsatisfied with the outcome. My 2013 Subaru Impreza has 119,356 miles on it. It has been co professional and informative. However, I am quite unsatisfied with the outcome. My 2013 Subaru Impreza has 119,356 miles on it. It has been consuming excessive oil since about 90,000 miles. I have replaced the front and rear catalytic converter and I have been advised that the front cat needs replacing again. The cost of this repair work is $4400 and was described as a band aid. Due to the bad catalytic converter and excessive oil consumption, the tech advised that the engine will need to be replaced shortly after the band aid fix of replacing that catalytic converter. My car misfires and is having difficulty starting. It will sometimes stall when I am at a stop if I do not rev the engine. All in all a very discouraging experience. While I realize that 119,000 is a fare number of miles, it seems quite low for a car that as sold as one that will "run forever." I have always put high grade gas in the car and have had regular oil changes, yet here I am four years and 8 months later in the market for a car. A trade in towards the purchase of one of your pre-owned vehicles would leave me with a better taste for Subaru and AutoNation Subaru West. More

The service department is well run. It's easy to make an appointment. Everything is explained. The staff is friendly. appointment. Everything is explained. The staff is friendly. More

Very efficient and quick check-in and check-out. Service manager recommended air filter changes that were long overdue but that I had overlooked. Also took time to discuss my tires with me. manager recommended air filter changes that were long overdue but that I had overlooked. Also took time to discuss my tires with me. More

Very pleased with the professionalism and efficiency of the service department. All staff members were courteous and built customer confidence in their knowledge of auto-related questions posed. the service department. All staff members were courteous and built customer confidence in their knowledge of auto-related questions posed. More

bought the car from this dealership. had my car serviced and tires rotate at this dealership. at 27,000 miles I noticed, not the service department, that my tires were wearing a lot more on the inside of t and tires rotate at this dealership. at 27,000 miles I noticed, not the service department, that my tires were wearing a lot more on the inside of the tire. It appeared to be an alignment problem. I was told by the service manager that they could sell me new tires and then I got one free alignment with my car warranty. Also that the pot holes in the roads were bad and that may have been the cause of the misalignment. Nothing about them not noticing it when the tires were rotated. Will go here for maintenance until warranty is gone then I am gone. More

I received a recall notice. It said the recall service should take about a half hour. I requested an afternoon appointment and was told I needed to leave it for a full day. I brought it in at 9:30am and should take about a half hour. I requested an afternoon appointment and was told I needed to leave it for a full day. I brought it in at 9:30am and was done in 1 1/2 hours. No reason I couldn't have left if for just an afternoon. Also I asked them to change the time on my clock, which they did not do. More

The service department were very helpful and knowledgeable. Trent and Adam are great to work with. knowledgeable. Trent and Adam are great to work with. More

Jennifer in your vehicle service dept. is the reason why I bring my car to you for service. She is excellent , very knowledgeable and kept me informed on my vehicles progress.. I bring my car to you for service. She is excellent , very knowledgeable and kept me informed on my vehicles progress.. More

We purchased our 2015 Subaru Forester brand new from this dealership and have been very pleased with their Service Department. The car always runs great! dealership and have been very pleased with their Service Department. The car always runs great! More