AutoNation Subaru West - Service Center

Had CVT work performed under Subaru extended warranty. We received a loaner because of the warranty, which was essential as the car was in the shop for over a week. We got our car back after the warrenty wor received a loaner because of the warranty, which was essential as the car was in the shop for over a week. We got our car back after the warrenty work plus some additional recommended services were performed and it works fine, the loaner suffered a technical issue on the last day and we received an unprompted discount on the service for the inconvenience. The service advisors were pleasant and we spent minimal time in the service bay which is always good. The car smelled a bit of burning oil when we got it back home, so there must have been some uncleaned oil spillage; I haven't looked under the car for clues, I'll do that when I do the next oil change in a month or so. The smell is going away; it's present but not obnoxious. More

work is done well, wait time at a minimum. Never a complaint:-) clean, quiet, well appointed complaint:-) clean, quiet, well appointed More

Great work, but took a little longer than what I had planned on. Having a little more communication from the staff when they realize it's going to take longer would be helpful. planned on. Having a little more communication from the staff when they realize it's going to take longer would be helpful. More

Everyone was extremely nice helpful and the vehicle was done on time thank you Subaru West done on time thank you Subaru West More

Excellent service department and staff. My only complaint is that they are sooo popular that I have trouble getting an appointment exactly when I want it. Recently, I took an oil change to Boulder to get it is that they are sooo popular that I have trouble getting an appointment exactly when I want it. Recently, I took an oil change to Boulder to get it done a week earlier. More

Prompt service. Service time was as promised, waiting area nice and clean. Coffe and donuts available. area nice and clean. Coffe and donuts available. More

The service rep was very helpful in meeting my schedule. I waited for the service and I was out of there on time so that I could make another appointment . The radio replacement was done accurately and the I waited for the service and I was out of there on time so that I could make another appointment . The radio replacement was done accurately and the car was clean and ready to go. I was pleased with the service. More

The service reps are always professional, friendly and expedient. They take care to explain things well and keep customers apprised of where the techs are at in the process, and if any issues come up that expedient. They take care to explain things well and keep customers apprised of where the techs are at in the process, and if any issues come up that need to be addressed (i.e. time to replace the air filter, or the brakes are getting worn, and so on). This is our second Outback from this dealership and we'll keep coming back. Also, the waiting room (and, outside deck) are comfortable and make it easy to distance - very impt. during Covid. More

Easy to make appointment and always great in explaining what will be do during the service. what will be do during the service. More

The check in and check out services for oil change, tire rotation, and vehicle safety condition inspection were excellent.. rotation, and vehicle safety condition inspection were excellent.. More