AutoNation Subaru West - Service Center

They were great. Their customer service staff did a great job especially Jon Phillips and Fidel. It's wonderful that they have ride share service. Very pleased wit Their customer service staff did a great job especially Jon Phillips and Fidel. It's wonderful that they have ride share service. Very pleased with all the service help they provided. We will definitely be back More

I went in for an oil change, which I had scheduled the earliest appointment in the day for. I still waited almost 2 hours for my car to be finished and when I went out to retrieve my car, it was making a earliest appointment in the day for. I still waited almost 2 hours for my car to be finished and when I went out to retrieve my car, it was making a high pitched squealing noise. I drove it for a mile to see if the noise would go away and it didn’t so I returned and was told “oh it’s because you had your engine cleaned, it’s just a belt.” They charged me for that engine cleaning btw and took my car back to the garage so I waited for another 15 minutes while they sprayed some silicone on the belt and then brought my car back telling me everything was fine. The next day when I was driving to work, the noise was worse than it’s ever been. I am now returning to have my car looked at for a third time. More

Thank you for the superior service. Everyone was so organized and knowledgeable from the start. The work on my forester was finished in record time. The report from the mechanic ex Everyone was so organized and knowledgeable from the start. The work on my forester was finished in record time. The report from the mechanic explained each of the repairs, including a future date that they might need a return check or service. As a result of the positive experience at this service appointment, I will be looking forward to the next one. More

Always kind and respectful. They make sure my car is safe, while keeping price in mind. They make sure my car is safe, while keeping price in mind. More

Prompt and professional service that is dog friendly. No unexpected changes. What was done explained No unexpected changes. What was done explained More

Their service is great. I have Ken Clements as a service advisor and he is smart. Explains to me what he thinks is wrong and looks at all the problems for my aspect and when I have Ken Clements as a service advisor and he is smart. Explains to me what he thinks is wrong and looks at all the problems for my aspect and when you go in and have service they send you a video showing you everything they did. They're really good More

I love taking my car to this location to get serviced. They are always knowledgeable, friendly, and kind. They are always knowledgeable, friendly, and kind. More

Very helpful and knowledgeable. Annsley was fantastic. She took extra time to help and resolve my bluetooth issue. Annsley was fantastic. She took extra time to help and resolve my bluetooth issue. More

They were awesome! Did not over charge or push repairs that weren't necessary. E Did not over charge or push repairs that weren't necessary. E More

Reliable! The convenience of a dealership that actually has parts on hand is unmatched. Solid work every time! The convenience of a dealership that actually has parts on hand is unmatched. Solid work every time! More