AutoNation Subaru West - Service Center

Assistant service manager Jennifer is always helpful and knows the cars her company sells and services. knows the cars her company sells and services. More

Auto Nation Subaru Golden CO… Great dealership and great service! They were very helpful and attentive to me. Highly recommend! service! They were very helpful and attentive to me. Highly recommend! More

I came to this dealership after my partner had many wonderful experiences here. Overall, it was positive and much better than my experiences at Firestone and similar shops. I love the open line of text wonderful experiences here. Overall, it was positive and much better than my experiences at Firestone and similar shops. I love the open line of text communication while your car is there as well as a complimentary ride to home or work. It also put me at ease to see so many women employees because I have always felt a little out of my element in a male-dominated car world. My only major complaints are these: When I first talked to the tech about necessary work, there were some items that didn't *need* to be done for another 3,000 miles. I said that I didn't mind doing them as long as no other repairs came up or were necessary. Unfortunately, later when I was called and told that there was in fact a repair needed to the AC system and a few other small things, I was told that the unnecessary work was already started so it was too late not to do it. It all worked out this time and my car is drivable and I love rocking with the windows down until I can budget for the AC, but it put me in a seriously stressful financial situation as I juggled a now $1200 bill. In the future I guess I just won't agree to repairs of any kind until the whole car has been inspected and I know exactly what to expect. And unfortunately when I did finally drive off the lot, my hood was not fully closed. This was quite an immediate surprise since the dealership is right next to the highway. Thankfully I was able to pull over and secure it before there was any damage, but it was a bit startling and rattled my confidence a bit. Overall, it was a positive but rocky experience and I would love to give the dealership another chance for an even better experience next time. More

One fully expects to pay for items when the warranty expires, so it was a pleasant surprise when Cole recognized an expensive component of my 2018 Outback that was going bad and took care of the situati expires, so it was a pleasant surprise when Cole recognized an expensive component of my 2018 Outback that was going bad and took care of the situation in a way that increased my satisfaction with this dealership in a way that was unexpected and positive. More

Threw in bogus fees to drive up the price of my repairs. Definitely go to a different repair shop. Definitely go to a different repair shop. More

Cole was a great service representative and loved all his help! Will definitely be back for more service work and ask for Cole! Give Cole a big promotion and raise!!! Lisa Hill help! Will definitely be back for more service work and ask for Cole! Give Cole a big promotion and raise!!! Lisa Hill More

They were great. Their customer service staff did a great job especially Jon Phillips and Fidel. It's wonderful that they have ride share service. Very pleased wit Their customer service staff did a great job especially Jon Phillips and Fidel. It's wonderful that they have ride share service. Very pleased with all the service help they provided. We will definitely be back More

I went in for an oil change, which I had scheduled the earliest appointment in the day for. I still waited almost 2 hours for my car to be finished and when I went out to retrieve my car, it was making a earliest appointment in the day for. I still waited almost 2 hours for my car to be finished and when I went out to retrieve my car, it was making a high pitched squealing noise. I drove it for a mile to see if the noise would go away and it didn’t so I returned and was told “oh it’s because you had your engine cleaned, it’s just a belt.” They charged me for that engine cleaning btw and took my car back to the garage so I waited for another 15 minutes while they sprayed some silicone on the belt and then brought my car back telling me everything was fine. The next day when I was driving to work, the noise was worse than it’s ever been. I am now returning to have my car looked at for a third time. More

Thank you for the superior service. Everyone was so organized and knowledgeable from the start. The work on my forester was finished in record time. The report from the mechanic ex Everyone was so organized and knowledgeable from the start. The work on my forester was finished in record time. The report from the mechanic explained each of the repairs, including a future date that they might need a return check or service. As a result of the positive experience at this service appointment, I will be looking forward to the next one. More