AutoNation Subaru West

Service was very efficient and applied coupon to reduce price upon request. Appointments are made quickly on the internet and follow-up reminders make sure you don't miss the appointment. price upon request. Appointments are made quickly on the internet and follow-up reminders make sure you don't miss the appointment. More

Love the dealership, service dept but not keen on the finance departments non response to phone inquiries. I’ve called at least ten times to ask a very basic question about purchasing a simple oil chan finance departments non response to phone inquiries. I’ve called at least ten times to ask a very basic question about purchasing a simple oil change service agreement since the purchase of my Crosstrek in April 2021. After paying full price for an oil change and tire rotation I hunted down the finance office personally (with no appointment) and FINALLY found someone to help me with my request. BTW, What ever happened to the free lifetime oil changes you used to offer, anyway? Thx for listening. Please do something about your finance staff’s lack of phone call response protocol. Hope this helps. More

Complete service on time, they dont try to upsell me on other items. They also performed 2 subaru "known issues" without a fee so I feel like they are treating me fairly and care about me as a customer. other items. They also performed 2 subaru "known issues" without a fee so I feel like they are treating me fairly and care about me as a customer. More

Thanks to our salesman Liam, this was the best experience we have ever had buying a new car! we have ever had buying a new car! More

Check in was quick and easy, Checkout was quick and easy. Only concern was around the amount of time required for the warranty work. The letter said 2 hours and maybe more and at check in we were told it c Only concern was around the amount of time required for the warranty work. The letter said 2 hours and maybe more and at check in we were told it could take up to 6 - 8 hours. Would have been nice to know when setting the appointment the actual time required. More

This is the best Subaru service shop I've ever worked with. The team of service techs is knowledgeable, friendly, and efficient. They go out of their way to make sure my experience is great. with. The team of service techs is knowledgeable, friendly, and efficient. They go out of their way to make sure my experience is great. More

The Service Tech Joshua Gutierrez did an excellent job. He always takes great care of our vehicle. Thanks Again Joshua He always takes great care of our vehicle. Thanks Again Joshua More

Excellent customer service. Jennifer was awesome providing updates as service/repair progressed. We encountered a delayed and I was immediately notified and offered a free courtesy vehicle. providing updates as service/repair progressed. We encountered a delayed and I was immediately notified and offered a free courtesy vehicle. More

Subaru West always takes care of me and my car! The service department is always helpful and they get things done efficiently.They have my business going forward. Thanks! service department is always helpful and they get things done efficiently.They have my business going forward. Thanks! More

Had a great experience with this dealership. My sales person was Noel Estrada, and he was extremely helpful throughout the process in answering my many questions and providing the information needed. person was Noel Estrada, and he was extremely helpful throughout the process in answering my many questions and providing the information needed. More