AutoNation Subaru West

I would love to give this dealership better rating, as their care of my Subaru's engine is excellent. Never had any issues with appointments, always got accurate time estimate for the work needed. Superb their care of my Subaru's engine is excellent. Never had any issues with appointments, always got accurate time estimate for the work needed. Superb professional folks at the front desk and great technicians as my 10 year old outback proves. Unfortunately, I had not such a great experience with the body shop part of this service. First time, it was a loose inside panel after work was done on the passenger airbag. The dealership fixed that free of charge after a short conversation. Second was a replaced outside panel that keeps popping out a little bit since the initial repair service. I mentioned it at the last check up and was told that I would need to pay for the additional repair. I'll admit to being very disappointed with this portion of the car service, a service that's otherwise excellent. More

I have always received great service from this dealership. I love that it is close to my home & everyone is kind. I purchased the pre-paid maintenance package & that has been a good value. I also dealership. I love that it is close to my home & everyone is kind. I purchased the pre-paid maintenance package & that has been a good value. I also purchased tires. I've come in with short notice for a low tire & another time when I hit my passenger side mirror and it popped off. Both were repaired quickly & there was no charge to pop the mirror casing back on. More

The service I received was first rate. From making my appointment, to the service representative who met me when I arrived and kept me updated throughout the process, to the technician wh From making my appointment, to the service representative who met me when I arrived and kept me updated throughout the process, to the technician who serviced my car, I was completed satisfied with the entire experience. More

Excellent service! Managers are knowledgeable and mechanics are highly qualified! We trust the care of our Outback with AutoNation Subaru! Managers are knowledgeable and mechanics are highly qualified! We trust the care of our Outback with AutoNation Subaru! More

I appreciate the dealership and Trent working with us to deal with our special situation of only 1 tire damaged, and matching tires backordered. deal with our special situation of only 1 tire damaged, and matching tires backordered. More

There was no hard pressure sales or multiple salesmen trying to convince you buy a certain model or brand. That was good. The only thing that we would have liked to have seen was that there were features trying to convince you buy a certain model or brand. That was good. The only thing that we would have liked to have seen was that there were features that we would have liked to have that were only iincluded in a package with other features that we didn't want. When you order a particular model with the features you want you should be able to get them without other features thrown in. It was nice that the packages were brought up and talked about but the final decision should be the buyers. Because you go in with a buget you want to spend and enevietably you come out paying more. At this day and age that could be a problem for a lot of people. More

Zach Pierce and all employees at AutoNation Subaru West were extremely professional and helpful. I would definitely recommend this dealership. were extremely professional and helpful. I would definitely recommend this dealership. More

They did a routine oil change with no issues, I will return for the next service return for the next service More

Trent is THE best service manager I have used. He is the reason I will buy another Subaru. Very professional and treats my car like his own. Absolutely the best!!!! He is the reason I will buy another Subaru. Very professional and treats my car like his own. Absolutely the best!!!! More

If I could leave ZERO stars I would. The process of buying the car was fine.....so if you are buying the car with NOTHING OWED to you, you might be okay......maybe. Unfortunately, I was The process of buying the car was fine.....so if you are buying the car with NOTHING OWED to you, you might be okay......maybe. Unfortunately, I was promised a new programmed key, as the car only had one. Part of the deal (I have it written on the paperwork) was that they would include this second key, however I still to this day cannot get ahold of anyone who will help me with this, and thus still have no second key. I have called numerous times, left numerous messages and even emailed and "chatted" via their website to no avail. When I am able to get someone on the phone, they literally tell me there is no way to help me with this as this isn't their department!!! I have had my car for about 6 months now and still cannot get ANYONE to help me!!!! This is the absolute worst place I have ever dealt with, and I have had many vehicles in my time. Please take my experience as a warning and DO NOT BUY FROM HERE!!!! More