AutoNation Subaru Spokane Valley - Service Center

Dropped my car off at 7am. Was not told I had to wait until 7:30 for a ride to work. When I was called to tell me the car was done (oil change and tire rotation), I asked to Was not told I had to wait until 7:30 for a ride to work. When I was called to tell me the car was done (oil change and tire rotation), I asked to be picked up at 5:15pm. I was told I would have to call back later and ask to be picked up at that time even though I was talking to the service dept. I called back in the afternoon and couldn't reach anyone. The operator took a message. Got home and found that the oil cap wasn't put on properly and the engine and hood had oil everywhere. Called at 7am when service dept opened the next day and had to leave a message. When no call back by 10am, I called and informed them what happened. They came out to the house, picked up the car and cleaned it up. They are not charging for the next 2 oil changes. The service recovery was adequate but overall, not impressed with the experience. More

my car was not washed after the service, usually it comes back washed. Just wondered why. . back washed. Just wondered why. . More

Very professional, yet friendly staff; quick, but thorough 24000 mile service on my 2021 Crosstrek. I'd recommend Spokane Valley Subaru AutoNation for sales and service needs. thorough 24000 mile service on my 2021 Crosstrek. I'd recommend Spokane Valley Subaru AutoNation for sales and service needs. More

While the customer service was exceptional, I did have a couple of bad experiences with my first service visit there. I had purchased my 2016 Legacy from a friend and needed help transferring the informati couple of bad experiences with my first service visit there. I had purchased my 2016 Legacy from a friend and needed help transferring the information from her name into mine as I was unable to do it on my own and wanted to make sure I got the emails on when to service my vehicle, etc. The service agent was having a difficult time transferring the information as well but assured me by the end of the day I would have an email. I didn’t. In fact, it took me 4 phone calls, leaving messages for the service agent, before I was actually able to get through to her to make it happen but it did get resolved. The other issue was, when I got home I could not roll down my passenger window using my driver controls. I called and left a message and received a return phone call by someone stating since I had bought a new battery, this should have been reset for me. She apologized for the inconvience and walked me through how to reset it myself and said she would talk to the service manager to remind the technicians to reset the door locks when changing the battery. Small issues but a little frustrating none the less. I appreciate getting them resolved though. More

Shayne was very helpful and got me in and out quick and made it a easy process made it a easy process More

Although extremely understaffed, people were very gracious and helpful trying to get me in for a simple tire replacement. My warranty was honored and the process cost me absolutely nothing. gracious and helpful trying to get me in for a simple tire replacement. My warranty was honored and the process cost me absolutely nothing. More

I was very satisfied with the service done on my 2014 Subaru. The waiting room was very well stocked with donuts and fresh coffee. While waiting we were checked on every so often. I was made to feel im Subaru. The waiting room was very well stocked with donuts and fresh coffee. While waiting we were checked on every so often. I was made to feel important. Thank you More

Friendly & great service with little wait. They couldn’t wash my car so I received a complimentary pass to a nearby car wash to use on my time. Any time I stop in to have questions answered They couldn’t wash my car so I received a complimentary pass to a nearby car wash to use on my time. Any time I stop in to have questions answered about operating my car all the staff is so helpful. Thank you! More

This dealership is courteous professional thorough, ready willing and able to help with all your needs. willing and able to help with all your needs. More

Your staff was fast and efficient in getting my work done and updating me on everything they found. I also was able to get my rock chip fixed right before my service appointment so that was amazing and very and updating me on everything they found. I also was able to get my rock chip fixed right before my service appointment so that was amazing and very convenient. I arrived a little early and they got me in sooner so another bonus. Thank you Subaru Autonation well done, your service is one of the reasons I keep coming back to buy from you. More