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AutoNation Subaru Spokane Valley - Service Center

Spokane Valley, WA

4.1
266 Reviews

266 Reviews of AutoNation Subaru Spokane Valley - Service Center

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November 10, 2022

All new management team at service desk. Kind but slow and inexperienced left me feeling Unconfident More

by cfager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Check in desk
Nov 18, 2022 -

AutoNation Subaru Spokane Valley responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Subaru Spokane Valley take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 850-9358 to discuss what we can do to help.

November 10, 2022

Prices have gone up, but they still have quality care! Always friendly and willing to help! More

by Khershey79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know who I worked with
Nov 18, 2022 -

AutoNation Subaru Spokane Valley responded

Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 07, 2022

They are always friendly and eager to please. They have a nice waiting area with what my husband says is pretty good coffee, also tv and wifi and very nice restrooms. I wish they still had thei More

by pezim68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember names of employees worked with.
Nov 15, 2022 -

AutoNation Subaru Spokane Valley responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 05, 2022

Always clean and the staff is friendly. They have a nice waiting room which makes it easier to wait for service. More

by Leximoo19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Nov 13, 2022 -

AutoNation Subaru Spokane Valley responded

We're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

November 01, 2022

Service was great. Had winter tires I bought there swapped out and oil change. 1/2 way home tire sensor light came on. They had forgotten to reset it. I drove back. The More

by Jayne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Nov 08, 2022 -

AutoNation Subaru Spokane Valley responded

Hi, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

November 01, 2022

This dealership has always been quick to helping me with my problems or appointment. They have a clean waiting area and rest rooms. Always has hot drinks or donuts available. They're honest with what the More

by KikuTo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikeal and Gary
Nov 09, 2022 -

AutoNation Subaru Spokane Valley responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

October 31, 2022

We have been going to AutoNation for over 11 years. The service department has been very helpful and they do an awesome job. When they service our car we get a complete rundown of what needs to be don More

by haas7982
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Nov 10, 2022 -

AutoNation Subaru Spokane Valley responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 31, 2022

Went online to order parts on the website, for pick up on the way home. Not only did they not contact me but said they don’t do that. The website clearly says order parts fill out form they will contact you More

by rc.burns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Parts person
Nov 08, 2022 -

AutoNation Subaru Spokane Valley responded

Hi, we are deeply disappointed by your experience at AutoNation Subaru Spokane Valley. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (509) 850-9358 -- we hope to hear from you soon.

October 28, 2022

I bought my car there and always get it serviced there. Great staff always friendly and helpful. Mechanics are great to make sure we are aware of anything coming up that needs to be taken care of so we can More

by smetch84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel and Dustin
Nov 06, 2022 -

AutoNation Subaru Spokane Valley responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

October 27, 2022

It was good when I initially tried to make apt on phone they said no Apts until Nov walked in on way home from work they scheduled me in three days they don't vacuum or wash your car anymore guessing short More

by Ang4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No one introduced themselves
Nov 06, 2022 -

AutoNation Subaru Spokane Valley responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.