AutoNation Subaru Spokane Valley - Service Center

They've always come through helping me in all my circumstances with my Subaru..... appointments, last minute emergencies etc. circumstances with my Subaru..... appointments, last minute emergencies etc. More

They are honest especially when you ask something about rides to take you home and then when it’s done they’ll call you. rides to take you home and then when it’s done they’ll call you. More

Good customer service, waiting room clean, coupons available, no long wait, fresh coffee, reasonable price. available, no long wait, fresh coffee, reasonable price. More

Almost three hours to put on new tires. Won’t go back if I can help it. Nice folks, too bad I can help it. Nice folks, too bad More

They took it in when I arrived at the appointed time. Did a great job. Thank you a great job. Thank you More

Scheduled an appointment for a 12,000 mile check up. Was having some additional issues so I called to see if I needed to reschedule for additional time. They said no problem but appointment would be 2 hour having some additional issues so I called to see if I needed to reschedule for additional time. They said no problem but appointment would be 2 hours longer. No problem. My husband dropped off car for 10:30 appointment and came back at 1 for a 2 or 2:30 pickup, No update was offered until 4:24 when he was told that they found the problem in the media console. Had to order parts and would now begin the oil change and tire rotation that should have been done at 10:30. He left dealership at 5:30. Not very organized. Should communicate better. Although he let them know he was back, they phoned him to discuss. Need to be aware of what customers are waiting in person. More

Our appointment was handled professionally in a timely manner. The young lady who assisted us was personable and accommodating! Our Subaru’s maintenance was completed professionally and much earlier than manner. The young lady who assisted us was personable and accommodating! Our Subaru’s maintenance was completed professionally and much earlier than expected What a great experience! More

They are struggling to get & keep qualified service employees. Over priced oil changes. GM is not accessible & is gone a lot. Women in & around service are not masking or not masking correctly. This de employees. Over priced oil changes. GM is not accessible & is gone a lot. Women in & around service are not masking or not masking correctly. This dealership seems to be struggling because of shortage of cars to sell & employee shortage. There are some great people within this dealership. I hope improvements will be made. More

Appleway SUBURU has the most informative and courteous staff. I was very pleased with my service rep. Nate Benz. He was very helpful. staff. I was very pleased with my service rep. Nate Benz. He was very helpful. More

I'm only sending this to the dealer and not posting on facebook or google. Women employees/customer service check-in people were not masked. I mentioned it; it didn't happen. I had requested an oil cha facebook or google. Women employees/customer service check-in people were not masked. I mentioned it; it didn't happen. I had requested an oil change which I received. However I dropped the car off about 8:30 am; it was about 11:am when it was finished. Meanwhile at least 4 people who were having the same thing done, came after me, left before me. Sigh. When I decided to check on what was going on, as I walked to the counter, the young woman I had been dealing with was rounding the corner. She said she was behind in paperwork but the car was done. Shortly thereafter she came to get me. At counter, paying for service, mask was onder the chin of both women employees. I had commented on how great to see women in those positions. It was disappointing. I had an appt; I was on time; 2 1/2 hours is too long...plus others were in and out. Not sure if it was the person or what.... More