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AutoNation Subaru Spokane Valley - Service Center

Spokane Valley, WA

4.1
266 Reviews

266 Reviews of AutoNation Subaru Spokane Valley - Service Center

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March 18, 2022

After buying our two Subarus . . .always have been very happy and satisfied dealing with this Dealership including Service Department . . . More

by Ingrid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember, Vonn Jones, Janine Eldredge
Mar 18, 2022 -

Ingrid responded

Always the best of service . . .

March 08, 2022

The absolute worst service I’ve ever received. They did not go over my report with me after my service, they have it printed on the report that I have no leaks but hand written in pencil that I ha More

by Rocket
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hannah, Cheyenne
Mar 11, 2022 -

AutoNation Subaru Spokane Valley responded

Hi Rocket, we are deeply disappointed by your experience at AutoNation Subaru Spokane Valley. If you'd like, please contact our General Manager at (509) 850-9358. We'd appreciate the chance to make your experience a positive one.

Mar 11, 2022 -

Rocket responded

I have already contacted and asked multiple times to speak to a manager and nobody patches me through and just says they’ll call me back so there’s no point

March 07, 2022

Everyone is so polite and happy to serve me. Got the car and out in a timely manner. Thanks More

by Marshahsundberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not know the name, Janine Eldredge
Mar 10, 2022 -

AutoNation Subaru Spokane Valley responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 06, 2022

After previously having some issues, the dealership has been much more reactive to our service appointments. They have been very attentive and even gave us a rental car when they were having trouble diagn More

by joanngossett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vonn Jones, Janine Eldredge
Mar 08, 2022 -

AutoNation Subaru Spokane Valley responded

Hi joanngossett, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 05, 2022

Staff have been attentive and good. I appreciated a recent visit during which I chose to replace my Subaru because of its questionable future.Even with a shortage of cars I was able to More

by Kristiphilip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Zink
Mar 08, 2022 -

AutoNation Subaru Spokane Valley responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

March 04, 2022

I received an oil change, but you used to vacuum also with that, and wash my car. More

by fcbmama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vonn Jones, Janine Eldredge
Mar 04, 2022 -

fcbmama responded

do you no longer vacuum a car with an oil change?

Mar 04, 2022 -

fcbmama responded

Please vacuum my car, I will pay extra if needed.

March 03, 2022

Short a star due to had to replace left rear brakelight following day after service. Possible coincidence not caught. Front desk and service staff were excellent. More

by dwyerl00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vonn Jones, Janine Eldredge
Mar 05, 2022 -

AutoNation Subaru Spokane Valley responded

Hi, thank you for taking the time to leave us feedback. If you ever need help, just give us a call. Happy motoring!

March 01, 2022

Good service, good communication. The waiting room is clean and pleasant. The gal helping me, Shayne was very helpful and professional. More

by marg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shayne
Mar 05, 2022 -

AutoNation Subaru Spokane Valley responded

Hi Marg, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

March 01, 2022

Bad experience from the start - they took two weeks to replace a battery, do oil change, and rotate the tires on a fleet vehicle. Multiple calls back and forth; they obviously have no idea how to service More

by mbrandt59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hannah
Mar 03, 2022 -

AutoNation Subaru Spokane Valley responded

Hello, we are deeply disappointed by your experience at AutoNation Subaru Spokane Valley. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 850-9358 to discuss what we can do to help.

Mar 03, 2022 -

mbrandt59 responded

How deeply disappointing that you send me to the general number, where I've been on hold many times for way too much of my valuable time. The very least you could have done to show that you really care would be to give me the name and direct number of the GM so that I wouldn't be put through yet more inconvenience. This is another example of the poor service from AutoNation Subaru.

February 28, 2022

I wont take my wife's Forester anywhere else ! The whole crew does a great job on her car . Very friendly and trustworthy . More

by wdpeezr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Stewart , Rick Vens , Paul Hoskins
Mar 03, 2022 -

AutoNation Subaru Spokane Valley responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru Spokane Valley! Drive safe, and we'll see you on the road.

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