AutoNation Subaru Spokane Valley - Service Center

My car has been in service since Dec, 2022! Daughter had 1 phone call answered, '(it needs this',bah bah)'. I have left 30-40+ voicemails to call me. NOTHING! ITS STILL THERE! I went in person, Daughter had 1 phone call answered, '(it needs this',bah bah)'. I have left 30-40+ voicemails to call me. NOTHING! ITS STILL THERE! I went in person, 7:55am, 1st in line. New service manager. Can't find paperwork. Sends out mech to do quick estimate- more than cars work. BUT. No replacement part available til Apr/May. Maybe. So I talk to Salesman, Joey. Nice guy. I ask him to call me later to see what they can do to credit me towards a newer Outback. Have never heard back from ANYONE! Ps- other bad reviews are instructed to call GM. It's the same phone number as I've left numerous voicemails, that never get returned. More

Friendly and easy to deal with service, done quickly and got a quick wash on the car too. got a quick wash on the car too. More

Absolutely dismal customer service! Getting them to even pick up the phone takes an act of God. Once your car is in the shop they won't make good on any of the timelines or expectatio Getting them to even pick up the phone takes an act of God. Once your car is in the shop they won't make good on any of the timelines or expectations that they set. They will process a partial "repair" and will give you back the vehicle with the exact same symptom for which you originally brought it in. I ultimately had to take my vehicle to another Subaru dealer to get the correct diagnosis and repair. More

Easy check in and comfortable waiting area, We are always treated quickly and kindly. Thank you. always treated quickly and kindly. Thank you. More

Convenient appointment times, fast and easy service. Always leave happy and confident the job was done right Always leave happy and confident the job was done right More

I am thankful that it only 1 hour to complete the service. Wonderful staff and friendly. service. Wonderful staff and friendly. More

The service advisors are historically outstanding. This time was no exception. Rachel is no-nonsense in approach, but gets her job done effectively and efficiently. She is a problem solver. This i This time was no exception. Rachel is no-nonsense in approach, but gets her job done effectively and efficiently. She is a problem solver. This is not the first visit where I requested an estimate before I came in. I was told the service department would get me the estimate by my preferred route of email. I made the appointment approximately 45 to 60 days before the major service. I called in addition to the original estimate request two additional times. I finally stated that I was not leaving the vehicle the morning of service until I got the estimate. Rachel called me the day before to go over the estimate orally. I received a call the day of service (auto was being serviced) stating that they did not have the spark plugs to change. It turns out they are on back order. This means I have to return for another date with the dealer to get the remainder of the work done. I live nearly 100 miles from the dealership, and this is inconvenient. At least, I should have been kept informed of the snafu in advance, so I could plan differently. I plan my appointments and I expect others to plan too. In addition, I expect that the dealer processes and service delivery is sound. I give Rachel the highest marks for her service. The lowest marks are for the communication lapses before service was performed, and inability to get the job done in one service call or notification of inability to perform the service in one call. More

Jeremy Kargol is amazing! He is the shining star of this location and I keep coming back because he is honest, thorough, and has the best customer relations skills. As long as He is the shining star of this location and I keep coming back because he is honest, thorough, and has the best customer relations skills. As long as we have Jeremy in charge of service to our Subaru we will keep coming back. Give that guy a raise! More

This dealership is horrible. As soon as you walk in the door 3 people sitting at the counter and not 1 asked if they could help me then a man out of nowhere came in and he got he As soon as you walk in the door 3 people sitting at the counter and not 1 asked if they could help me then a man out of nowhere came in and he got helped right away. The service center gave me my car back without fixing my problem the first time. I had to waste my time to take it back to them when they should have fixed it the first time. I was the one who showed them it was not fixed like they said it was before I left their lot. Then they cant even call me on my land line. More

Employees are kind, helpful, and knowledgeable. Work is done in a timely fashion with a comfortable waiting area, coffee, and donuts. Being an old lady who knows little about cars, I feel I can t Work is done in a timely fashion with a comfortable waiting area, coffee, and donuts. Being an old lady who knows little about cars, I feel I can trust this business to do what is needed and advise as to what will be needed in the future. More