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AutoNation Subaru Scottsdale - Service Center

Scottsdale, AZ

4.5
404 Reviews

404 Reviews of AutoNation Subaru Scottsdale - Service Center

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August 16, 2021

This is the first Subaru I have owned so I asked the service tech if he could find someone that could go over a few of the details of the car. Not only did he not follow up on that, I feel as if the car More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Gonce , Mike Dryden
Aug 18, 2021 -

AutoNation Subaru Scottsdale responded

Hi Susan, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 420-3440 to discuss what we can do to help.

Aug 19, 2021 -

Susan responded

Happy to chat.

August 16, 2021

I brought a car in with horrible problems and they solved it and the car runs great and it came in under their estimate. Loved it More

by joaddah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven
Aug 17, 2021 -

AutoNation Subaru Scottsdale responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 14, 2021

This was my second visit to this dealership for service. Marcus got my car right in and service was completed very quickly. I'll be back!! More

by Sue McLeod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus
Aug 16, 2021 -

AutoNation Subaru Scottsdale responded

Hi Sue, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 13, 2021

I continue to get great service at this dealership. I'm fully aware there are other Subaru dealers in the valley and closer to my home.. But like they say " better the devil you know than the devil you don More

by GeorgeA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not recall the name..but none of the above
Aug 16, 2021 -

AutoNation Subaru Scottsdale responded

We appreciate you taking the time to leave us a response, Georgea! Drive safe, and we'll see you on the road.

Feb 11, 2023 -

GeorgeA responded

Update.. As I mentioned above "Time will tell..." I had a service issue, I left a message for either the service manager or general manager to get back to me. Neither did!. My issue was resolved by taking my vechile to another dealer. The problem has been taken care of... I am rather disappointed that after almost 5 years of being a loyal customer (I drive 120 miles, one way, to the dealeship when, in fact, there is a reputable dealer within 7 miles from my home and another within 60 mikes!) no one had the courtesy to address my issue. I lost nothing by switching dealers. AutoNation has lost future service of 2 Subarus. A 2024/2025 possible replacement of the 2 Subarus (new purcase) and subsequently the trade in of the 2 Subarus with the purchase.

Feb 13, 2023 -

GeorgeA responded

See my update.

August 11, 2021

Super quick service! Steven Russo was awesome. Very friendly and kept me informed throughout my appointment. More

by SNK9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Russo
Aug 13, 2021 -

AutoNation Subaru Scottsdale responded

Hi, thank you for your kind review; we are happy to pass along your comments to Steven here at AutoNation Subaru Scottsdale! If you have any further questions, please give us a call. We're always happy to help!

August 10, 2021

Love Subarus ! We have not service outback are used our prepaid services… We were one month past due and they still did not charge us! More

by Cappo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Stinson, Gary Gonce , Richard Hose
Aug 13, 2021 -

AutoNation Subaru Scottsdale responded

Hi Cappo, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 09, 2021

Very informative staff, had an issue with my clutch and they told me what the problem was and were very helpful in getting it replaced in addition to multiple phone calls letting me know the status of my c More

by trentont2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Andrews
Aug 13, 2021 -

AutoNation Subaru Scottsdale responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru Scottsdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 05, 2021

Service Rep Mike is a great ambassador for AutoNation Subaru. Been taking my car there for over 5 years. Technicians do great work and I would recommend AutoNation Subaru. More

by djman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Dryden
Aug 17, 2021 -

AutoNation Subaru Scottsdale responded

Hi, thank you for your positive review. We're happy to have been of service to you. Thanks again for the recommendation, and have an amazing day!

August 03, 2021

Great service, friendly, clean and great atmosphere. They helped us in what needed to be done. We did not have to wait long. Pleased with the service . More

by Janek1309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Russo
Aug 17, 2021 -

AutoNation Subaru Scottsdale responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru Scottsdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 03, 2021

Great service. Got us in and out in a very timely manner. Gary was very helpful resolving our issue of no a/c in Phoenix AZ in July. More

by Hot in AZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Stinson, Gary Gonce , Richard Hose
Aug 17, 2021 -

AutoNation Subaru Scottsdale responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru Scottsdale! Don't hesitate to call us if you ever need anything. Be safe on the road!