AutoNation Subaru Scottsdale

Customer service in general was satisfactory. Mike Harris is very professional and the other associates were very courteous also. The service time was as I was told it would be. is very professional and the other associates were very courteous also. The service time was as I was told it would be. More

Terrible service experience. Shuttle driver (Subaru employee) nearly seriously injured my 11 year-old son when he drove off in a hurry before he was even inside the vehicle. Luckily my wife who was sea employee) nearly seriously injured my 11 year-old son when he drove off in a hurry before he was even inside the vehicle. Luckily my wife who was seated in the rear seat was able to pull him in before he fell out! Driver then drove like a maniac to our destination. Upon return it was discovered that not all of the service that was listed on the invoice as being performed was completed; the tire rotation for example - which leads me to question whether or not the service was completed at all or if the recalls were actually performed. Oil cap was replaced with a different (old, worn and filthy) cap than what I showed up with, so I'm sure they at least touched that. There has been no follow up to my complaints from the dealership or Subaru of America, which in my opinion, is unacceptable. More

Bait and Switch, very dishonest or at the least, terrible mistakes made to the tune of a $2000 snuck in. (They changed the warranty price and added a 'clear bra' which he NEVER ordered and NEVER received) an mistakes made to the tune of a $2000 snuck in. (They changed the warranty price and added a 'clear bra' which he NEVER ordered and NEVER received) and never said word one, NOR did they give him a copy of the receipt, they made it sound like it was for the financing company and he already had his contract. My husband and son went down to Auto Nation on Northsight to get his first car. They settled on a price and interest rate. They negotiated the price of the warranty to $2400. So he gave the down-payment, signed the contract, and went home with the car. Several days later he was told he had to come back because the interest rate had gone up. My husband and I were trying to let him do this himself, but that made me angry, so I called Jody Sedillo with my son on the line. He said they had no control over the interest rate, and there was nothing he could do. We could either bring back the car or sign for the higher interest. Because my son was planning to pay it down quickly, he decided he still wanted the car. He and another person went down and they signed for the new interest rate and thought that was it. Driving home after work his car engine started on fire shortly after he bought it, they kept the car for weeks. It needed a new engine (now I wonder what he got). He checked with the people he made his payments with because they were applying his extra payments forward vs. to the principal (also awful trying to get ahold of those people). We've lived in Scottsdale, I am native, and still own a home there and Carefree area. We've heard of bad dealers, but this kind of behavior is outright criminal. They have not returned phone calls and when we did talk to them, the attitude is 'shrug my shoulders' and 'we can't help you'. We have filed a complaint with the Better Business bureau. Do NOT let your child be taken advantage of. A couple thousand may not be worth your time, but it is the principal of the thing. More

Condescending One of the managers there contacted me out of the blue to correct a harmless matter-of-fact assumption I made in an email to the salesman I was workin One of the managers there contacted me out of the blue to correct a harmless matter-of-fact assumption I made in an email to the salesman I was working with. Not only did he correct me, but he corrected me as if I made the (again) very harmless afterthought about him. He also used that correction to vent about how Subaru is above other manufacturers because they never over-produce cars. In effect, he was telling me that Subaru made juuuusssstttt enough 2019's to last until the 2020's came out. Apparently, they are so miraculously skilled at this that as soon as the last 2019 is sold, the 2020's arrive. They would NEVER be overstocked. His tone was really condescending as he lectured me about Subaru. I'd never talked to, communicated, or met this insecure manager. When I pointed out his inappropriate tone, he responded that he was simply trying to make a point, or some childish nonsense like that. I've always said that explaining rudeness doesn't excuse it. Although I made it clear he wasn't to contact me again, he continued to email-harass me. I'm now shopping for a Honda. I might visit another dealership, but AutoNation's low score on this site is legit. I gave them two stars because the others I dealt with there (and they descended on me from every direction once they got my email address) weren't as pompous as this internet manager. They might be convenient, and if I was a masochist I might go back. But if they're rewarded for creating friction, they'll keep doing it. More

Excellent service I am extremely satisfied with the service I received from Autonation Subaru in Scottsdale. They are thorough and fix the car perfectly. The service I am extremely satisfied with the service I received from Autonation Subaru in Scottsdale. They are thorough and fix the car perfectly. The service is speedy. More

Friendly, knowledgeable customer service This was my fourth routine maintenance service at this dealership. During that time, I have dealt with at least 10 different people. All excellent f This was my fourth routine maintenance service at this dealership. During that time, I have dealt with at least 10 different people. All excellent from greeter to cashier. More

Buying a car Bought my 3rd car from subaru 2nd from autonation subaru in Scottsdale. Would recommend this dealership better pricing below invoice. they treat you l Bought my 3rd car from subaru 2nd from autonation subaru in Scottsdale. Would recommend this dealership better pricing below invoice. they treat you like family, thank you Mike Minick and Bo Prescott. I'm enjoying my 2019 cool khaki grey edition. 🤟 More