AutoNation Subaru Scottsdale

My Autonation experience was very positive. Given the current car situation, there was no haggling. Our salesperson, Phillip, was very upfront about everything and happy to spend time with us showing us current car situation, there was no haggling. Our salesperson, Phillip, was very upfront about everything and happy to spend time with us showing us the differences in models and features. Once we decided and ordered the car, he communicated regularly on the status of the shipment of the vehicle. Upon receiving the vehicle, he was very happy to go over all the features. The only negative feedback have is that it took 3 hours to actually go through the vehicle and sign all the paperwork, etc. Some of that was a quick test drive and going over questions but most of the time was doing paperwork and waiting for paperwork. Everyone was super friendly and helpful but that part of the process really needs to be improved. I was paying cash so thee were no loan documents to deal with. I can't imaging how long it would take if there was a loan involved. More

They worked late in the day for me because I couldn't be in until after work, gave me more than kbb estimated for my trade in, got me what I consider a great rate for my credit, payment well under my top an in until after work, gave me more than kbb estimated for my trade in, got me what I consider a great rate for my credit, payment well under my top and that's with the gap and extended warranty, whole process took about 3.5 hours. Honestly never had a better car buying experience. First class experience. More

My left rear tail light stopped working. I tried to schedule a repair/replacement using the 800 #. I tried at least seven times, but my phone was not answered. I decided to drive to the dealership. schedule a repair/replacement using the 800 #. I tried at least seven times, but my phone was not answered. I decided to drive to the dealership. Within 7 minutes, Steven Russo, Assistant Service Manager, scheduled a repair time. The fix was simple, but the repair was scheduled for 2 hours due to repair backlog. The fix was completed within Steven’s estimate. Steven’s management of my light replacement was A-1. Next time, I will drive directly to the Service Managers desk. More

Nice service with Gary. Always informative Time was perfect regards servicing vehicle Did pastries along with your coffee. Very inexpensive and wait time can be 2 hours [lus perfect regards servicing vehicle Did pastries along with your coffee. Very inexpensive and wait time can be 2 hours [lus More

Prompt and excellent costumer service. Easy to make appointment. Called me right away when my car was ready to go. appointment. Called me right away when my car was ready to go. More

Excellent customer care and service.Steven Russo is always so helpful and is very good in telling you about how long any service will take. always so helpful and is very good in telling you about how long any service will take. More

Polite listen well good serviceEasy to make apptAppt Polite listen well good service Easy to make appt Appt times always available Reliable nice to have car washed when available Polite listen well good service Easy to make appt Appt times always available Reliable nice to have car washed when available More

After a day of what you would expect from car dealerships, this was our 3rd dealer of the day. Having already been jerked around by 2 others, I was nervous but optimistic. When we arrived, all of dealerships, this was our 3rd dealer of the day. Having already been jerked around by 2 others, I was nervous but optimistic. When we arrived, all of the sales folks were busy so we ended up working with the GM Sara. She was a delight, she was upfront about the pricing of the vehicle, gave a very fair value for my trade in, and a wonderful APR right from the start based on my credit score. We went on our test drive with Alex G, he was very knowledgeable about the car, friendly and polite. Total time from when we stepped on the lot to when we drove off in our new to us Subaru was about 2.5 hours but it was such a pleasant experience overall. If you're in the market for a Subaru, highly recommend this dealer versus other Subaru dealers in the Valley! More

Had a lot of dealer choices to get a new lease but decided to rollover a new one only because of Colton my salesperson and Gary my service manager. Simple as that. decided to rollover a new one only because of Colton my salesperson and Gary my service manager. Simple as that. More

Very friendly, efficient, and very considerate to me as a returning client. I highly recommend them for service and new car inquiries returning client. I highly recommend them for service and new car inquiries More