AutoNation Subaru Scottsdale

Great experience! Arrived on time for appointment, all personnel friendly and efficient. Directed to Gary who quickly accepted vehicle for scheduled service, promise Arrived on time for appointment, all personnel friendly and efficient. Directed to Gary who quickly accepted vehicle for scheduled service, promised reasonable turn around time. Vehicle was ready as promised and returned cleaned. Checkout by Gary was completed quickly and in a friendly manner. This is fourth crosstrek purchased thru Autonation Scottsdale and we continue to be pleased with followup service. More

overall very good, however my service took about an hour longer than initially promised. everything else is A+ longer than initially promised. everything else is A+ More

Always great service when I bring my car in for regular maintenance. Plenty of opportunities to get some work done or relax in the waiting area. maintenance. Plenty of opportunities to get some work done or relax in the waiting area. More

The Service Dept. was very helpful and took my concerns into consideration with a 'no problem' attitude. was very helpful and took my concerns into consideration with a 'no problem' attitude. More

Overall purchasing was an easy and painless experience. Working with Luis was a pleasure and I looking forward to continuing my relationship with Automation Subaru Scottsdale. Working with Luis was a pleasure and I looking forward to continuing my relationship with Automation Subaru Scottsdale. More

AutoNation Subaru Scottsdale is where i purchased my vehicle and have always serviced here. On this occasion I had to have my windshield replaced and my eyesight(car safety device) had to be calibrated. vehicle and have always serviced here. On this occasion I had to have my windshield replaced and my eyesight(car safety device) had to be calibrated. Everything went smoothly, as usually and my new service person was on point with greeting me and getting me into my loaner and off back home. I was contacted by phone that my repairs had been completed and I could come to pick up car. I am very pleased with the service I receive at AutoNation Subaru they are always on point, friendly and service oriented. They are my to go service center for my vehicles needs. I would not go anywhere else. Thanks for keeping my vehicle on the road and in great condition! More

One of the best car buying experiences we’ve ever had. The GM and the salesperson were very thorough and fair. We love the car. The GM and the salesperson were very thorough and fair. We love the car. More

Gary Gonce discussed my service with me and about my tire wear. Didn't push me to buy new tires but said in near future I'd need them. Gave me good pricing for new tires. wear. Didn't push me to buy new tires but said in near future I'd need them. Gave me good pricing for new tires. More

Maria was helpful during the buying process but lacks communications skills, personality and knowledge. We first visited location on March 26, we looked at the vehicle, but weren’t able to test drive it communications skills, personality and knowledge. We first visited location on March 26, we looked at the vehicle, but weren’t able to test drive it since it hadn’t gone through inspection. We agreed to do the refundable deposit while the car was inspected and worked on. I reached out on March 30th since she said it would only be a few days for the car to be inspected and we hadn’t heard from Maria. The car was inspected after the call, and we heard back on the April 1st with the things that would be repaired. I reached out on the 4th since Maria hadn’t reached out, again she said they were still waiting on parts, the next day she said the car was ready, so I drove there but the car was not ready and still had pending tire repairs and bumper, wasted my time (mind you we live an hour away) when I asked her when they would have it done she had no answer, I had to be a little pushy and ask her to find out since she didn’t seem to care when it would be completed and I felt like she didn’t care about being respectful of our time. The car was “ready” on the 9th, we didn’t have a chance to make it in until 4/11, yet again the car was not ready, I’m not sure what type of inspections they run on their vehicles, but it isn’t a very great one (lights out missing bolts). Finance guy (Cleghorn) sat in his office for 45 min without anyone letting us know that their systems were down, and he just seemed bothered to have to help us. I’d beware after you sign and drive away all that ends. They act like they will help but never do, Maria asked me to bring the vehicle in just to tell me that the car was sold “as is”, if that was the case why ask me to drive the car there for an hour if she knew there was going to be no resolution on their end. I hoped for a little more honesty and integrity from AutoNation but they got what they wanted. If you plan to visit this dealer, get everything in writing and then insist that a manager signs off on it. You will thank yourself later. More

Great service. I had my oil change done with Steven Russo. He was very friendly and got it done quickly. I definitely recommend this service department. I had my oil change done with Steven Russo. He was very friendly and got it done quickly. I definitely recommend this service department. More