AutoWest Subaru - Service Center

Very disappointing experience with recent November, 2022 major service and repair, particularly on the repair item. I was advised that my 2011 Legacy's large lower front control arm bushings had worn out an major service and repair, particularly on the repair item. I was advised that my 2011 Legacy's large lower front control arm bushings had worn out and needed replacement at a cost of nearly $978. Before picking up the car the following day I called another local dealership to check their pricing for the repair. Not only was their price much lower at $800, but the Service Advisor said he would also recommend replacing the small control arm bushings at the same time for $58 more in order to save duplicating the labor expense at a later date when the small ones fail. Although AutoNation matched their price, I'm left with a sinking feeling and the extremely disappointing prospect of having to duplicate a very costly expense in the near future when it could have been avoided. The takeaway is it pays to check around before authorizing a major repair, not only for pricing but to make sure you are getting the best advice about the repair. Sometimes we learn the hard way, but I do not plan on making the same mistake twice and plan to use the other dealership in the future after having been an AutoNation Subaru Roseville customer since 2018. More

It was a nice experience the service I received was wonderful. Cody gave me outstanding service. wonderful. Cody gave me outstanding service. More

The service department does a great job with my car. Cody is always professional and courteous and I enjoy taking my outback there. Cody is always professional and courteous and I enjoy taking my outback there. More

Good morning . Cody pickingpaugh was my service person . He was very polite, very generous., I was done in closed 2 hrs . I am happy for the service. Thank you. Hav Cody pickingpaugh was my service person . He was very polite, very generous., I was done in closed 2 hrs . I am happy for the service. Thank you. Have a blessed day. More

Courteous, professional, and helpful. I did not feel like they were trying to sell me extra services. I did not feel like they were trying to sell me extra services. More

Great customer service. It took exactly the time they said to complete. Very friendly. Highly recommend!!! It took exactly the time they said to complete. Very friendly. Highly recommend!!! More

Ease of getting the appointment we needed to perform routine service. Shea Smith was outstanding to explain what we needed to have done, time line to complete the work and updated us during the process. routine service. Shea Smith was outstanding to explain what we needed to have done, time line to complete the work and updated us during the process. More

Auto Nation Subaru is an excellent dealership for us. We were happy with our experience in purchasing our Subaru Forester and in the service we are given when we come in for maintenance. The dealership We were happy with our experience in purchasing our Subaru Forester and in the service we are given when we come in for maintenance. The dealership is spacious and clean, and our maintenance person (mechanic), Cody, is the best!, kind, patient, and, coming from a non-mechanic, a genius I'm pretty sure!! More

Dealer always takes care of me and Jason my advisor always goes above and beyond to keep me informed on what’s going on with my vehicle and things he can do to help! Really appreciate this dealer and t always goes above and beyond to keep me informed on what’s going on with my vehicle and things he can do to help! Really appreciate this dealer and the customer service I receive every time I go in! Favorite dealer! More

I received wonderful service. I was greeted as soon as I pulled up to service area. A few minutes later my service advisor , Jason came out and we talked about my service needs. I was greeted as soon as I pulled up to service area. A few minutes later my service advisor , Jason came out and we talked about my service needs. He told me how long it would take and he was correct. Later he came and mentioned an additional service I might need and I said let’s put the new filters on now. When my car was ready Jason came and we went over what was done. I paid and he walked me out to my car.I was so pleased with the service and care I received. More