AutoNation Subaru Roseville

Cody Pickenpaugh was terrific. My wife's Subaru Impreza battery died and Cody was able to get me in fast and also apply a discount on the purchase of the battery. It was installe My wife's Subaru Impreza battery died and Cody was able to get me in fast and also apply a discount on the purchase of the battery. It was installed and tested all within 90 minutes. Great job! More

Mike and Raj are the best! !! Wonderful customer service. Thank you for letting me vent about an irritating and ongoing problem with my Subaru and your good faith efforts to !! Wonderful customer service. Thank you for letting me vent about an irritating and ongoing problem with my Subaru and your good faith efforts to fix the problem. Let's hope all is well now. More

Brought my car in for an infotainment update and oil change/tire rotation. Was told it would take a few hours because of the update, which I was fine with. Dealer took the full time, said it was updat change/tire rotation. Was told it would take a few hours because of the update, which I was fine with. Dealer took the full time, said it was updated however it was not. Disappointed in the service and no remedy after talking with dealership More

Always of the upmost in professionalism at this Subaru dealer. Took me on time and charged the battery for no fee. dealer. Took me on time and charged the battery for no fee. More

They checked over my car thoroughly and explained what was happening in clear terms that I could understand. Thank you, Mr. Smith! 🙂 was happening in clear terms that I could understand. Thank you, Mr. Smith! 🙂 More

I was quite pleased with the routine oil change and safety check. I suggest, though, if key fob is removed from the customer's key ring (so fob will fit on processing rack in service area) that the cu safety check. I suggest, though, if key fob is removed from the customer's key ring (so fob will fit on processing rack in service area) that the customer be notified as to where the key ring is placed. I had some anxious moments when I saw that my key ring was no longer attached to the key fob, and had to return to the dealership to find out what had happened. More

Mariah was awesome to work with. Always called back, even on her day off. Process of buying a car was smooth and easy! Always called back, even on her day off. Process of buying a car was smooth and easy! More

I had a great experience with Amber and John. Thank you for all your time. Thank you for all your time. More

Very disappointing experience with recent November, 2022 major service and repair, particularly on the repair item. I was advised that my 2011 Legacy's large lower front control arm bushings had worn out an major service and repair, particularly on the repair item. I was advised that my 2011 Legacy's large lower front control arm bushings had worn out and needed replacement at a cost of nearly $978. Before picking up the car the following day I called another local dealership to check their pricing for the repair. Not only was their price much lower at $800, but the Service Advisor said he would also recommend replacing the small control arm bushings at the same time for $58 more in order to save duplicating the labor expense at a later date when the small ones fail. Although AutoNation matched their price, I'm left with a sinking feeling and the extremely disappointing prospect of having to duplicate a very costly expense in the near future when it could have been avoided. The takeaway is it pays to check around before authorizing a major repair, not only for pricing but to make sure you are getting the best advice about the repair. Sometimes we learn the hard way, but I do not plan on making the same mistake twice and plan to use the other dealership in the future after having been an AutoNation Subaru Roseville customer since 2018. More

Bought a car in June . First issue was blown speaker (found out it was blown on the way home from the lot ) Brought it in to have it looked at was told they would follow up First issue was blown speaker (found out it was blown on the way home from the lot ) Brought it in to have it looked at was told they would follow up to fix it . DIDN'T HAPPEN 6 months into owning the car TOWED the car in because it was making noise was told NOTHING was covered by the extended warranty I purchased . But the inspection was 200.00 only to tow it to another shop and have them late find out it was indeed covered but I had already paid for the repairs and there was no refund on what i had already paid . 2900.00 down the drain . Have replaced 2 tires at 400.00 and the battery died the first month we bought it at 250.00 to replace . Not to mention i paid for a rental for weeks during the time my car was being repaired . I called the General Manager for WEEKS daily and still to this day have never gotten a returned phone call . Bottom line I was sold a VERY EXPENSIVE LEMON 🍋 don’t purchase from Roseville Suburu ! You’ll be sorry if you do . More