AutoNation Subaru Roseville

Wonderful waiting room, everyone was pleasant and helpful. While having the car serviced, found out there was a recall And the service department took care of that while I was there. helpful. While having the car serviced, found out there was a recall And the service department took care of that while I was there. More

Generally I have a 5 star experience @ this dealership but recently got "tricked" into oil change service as received not 1! but 2! emails stating I had pre-paid oil change service to use or lose, so I b but recently got "tricked" into oil change service as received not 1! but 2! emails stating I had pre-paid oil change service to use or lose, so I booked service. I didn't realize that when I purchased my car that was included so I was excited! BUT!!! upon arrival to my appt. I was informed that there was a computer glitch & I had no "free" pre-paid services!! Well, my car needed an oil change & since I was already there I was told best price they could give me was $103!!! (That includes a tire rotation). Service rep wasn't very empathetic to my situation but did offer 10% discount ($10) better than nothing, right?? EXCEPT I'm told it will take 1.5 hrs! Ok. Fine. Mind you I had an appointment!! 2 hrs & 45 minutes later I decide it's time to ask what the xxxx is taking so long & the guy tells me "oh, it's been ready for about 20 mins..." He didn't feel the need to inform me as I was sitting in their waiting area!! What the xxxx!!??? So of course I'm irritated & express my dissatisfaction & instead of saying "sorry" & offering any sort of compensation for taking twice as long!! he tells me "I'm busy.' I did phone the manager & he called me back so that's something, but like a coupon for next time maybe??? I wouldn't have even made the appt. for oil change there as a lot more expensive than other local shops that have coupons for like $60. And tire rotation included!!! More

Exceptional customer service! I was supposed to leave at noon for a trip and was going to be unable due to a tire issue. Not only did they get me in immediately they had me on the road by 1 with four new ti noon for a trip and was going to be unable due to a tire issue. Not only did they get me in immediately they had me on the road by 1 with four new tires and an alignment. They washed my car and saved our trip and I couldn’t be more thankful. More

Great prices and service. Your sales men Kevin did an awesome job. I would highly recommend AutoNation Subaru to my family and friends. awesome job. I would highly recommend AutoNation Subaru to my family and friends. More

Was greeted immediately upon arrival. Coordinated with e service provider quickly. Heather was friendly, informative and offered options for the service. Car was back at time promised, and was washed. service provider quickly. Heather was friendly, informative and offered options for the service. Car was back at time promised, and was washed. More

Quick service with a person with knowledge, and knew what she was doing. Excellent service, she was doing. Excellent service, More

I would love to come back for my auto care if I receive discount coupons. discount coupons. More

Take my car here for ALL it's servicing needs. Jason Wanner in the service department takes care of everything and has my utmost confidence. Wanner in the service department takes care of everything and has my utmost confidence. More

Raj was my service rep and did an excellent job of getting me in and out of the service department in 90 minutes. Free car wash was an added bonus. Overall a pleasant experience which is somewhat unus getting me in and out of the service department in 90 minutes. Free car wash was an added bonus. Overall a pleasant experience which is somewhat unusual when one needs to get their car serviced. On the down side Subaru Foresters should not require service after 6000 miles. Come on Subaru you can do better than that. More

While it took over 4 hours, Jason Wanner kept me informed of what the process was and offered his/mechanics recommendations. I went with the recommended service which made the wait longer. of what the process was and offered his/mechanics recommendations. I went with the recommended service which made the wait longer. More