AutoNation Subaru Roseville

Service writer didn’t help me check in for my scheduled appointment. Jason jumped in checked me in and gave me excellent service. appointment. Jason jumped in checked me in and gave me excellent service. More

Really impressed with the level of customer service for purchasing a new vehicle. I had to order the vehicle and the sales associate was great with communication and keeping me posted on the progress of th purchasing a new vehicle. I had to order the vehicle and the sales associate was great with communication and keeping me posted on the progress of the order and arrival at the dealership. More

Muy amables las personas que me atendieron en verdad quedé muy conforme Y si regresaría si pudiera comprar otro auto con ellos quedé muy conforme Y si regresaría si pudiera comprar otro auto con ellos More

Sadly I can’t rate any higher than a 3. This is an average of a “1” for the technician who did the work and a “5” for Raj as my advisor. The 1 was based on the technician advising that I had a dirty average of a “1” for the technician who did the work and a “5” for Raj as my advisor. The 1 was based on the technician advising that I had a dirty air filter. FYI I replaced the air filter before I went to the service appointment (3 miles distance). Hmmmm, I didn’t know I drove through a dust storm. Come on you guys, don’t try to BS me on what’s ok and not ok. My trust in the dealership maintenance is really nonexistent now. More

Wonderful waiting room, everyone was pleasant and helpful. While having the car serviced, found out there was a recall And the service department took care of that while I was there. helpful. While having the car serviced, found out there was a recall And the service department took care of that while I was there. More

Generally I have a 5 star experience @ this dealership but recently got "tricked" into oil change service as received not 1! but 2! emails stating I had pre-paid oil change service to use or lose, so I b but recently got "tricked" into oil change service as received not 1! but 2! emails stating I had pre-paid oil change service to use or lose, so I booked service. I didn't realize that when I purchased my car that was included so I was excited! BUT!!! upon arrival to my appt. I was informed that there was a computer glitch & I had no "free" pre-paid services!! Well, my car needed an oil change & since I was already there I was told best price they could give me was $103!!! (That includes a tire rotation). Service rep wasn't very empathetic to my situation but did offer 10% discount ($10) better than nothing, right?? EXCEPT I'm told it will take 1.5 hrs! Ok. Fine. Mind you I had an appointment!! 2 hrs & 45 minutes later I decide it's time to ask what the xxxx is taking so long & the guy tells me "oh, it's been ready for about 20 mins..." He didn't feel the need to inform me as I was sitting in their waiting area!! What the xxxx!!??? So of course I'm irritated & express my dissatisfaction & instead of saying "sorry" & offering any sort of compensation for taking twice as long!! he tells me "I'm busy.' I did phone the manager & he called me back so that's something, but like a coupon for next time maybe??? I wouldn't have even made the appt. for oil change there as a lot more expensive than other local shops that have coupons for like $60. And tire rotation included!!! More

Exceptional customer service! I was supposed to leave at noon for a trip and was going to be unable due to a tire issue. Not only did they get me in immediately they had me on the road by 1 with four new ti noon for a trip and was going to be unable due to a tire issue. Not only did they get me in immediately they had me on the road by 1 with four new tires and an alignment. They washed my car and saved our trip and I couldn’t be more thankful. More

Great prices and service. Your sales men Kevin did an awesome job. I would highly recommend AutoNation Subaru to my family and friends. awesome job. I would highly recommend AutoNation Subaru to my family and friends. More

Was greeted immediately upon arrival. Coordinated with e service provider quickly. Heather was friendly, informative and offered options for the service. Car was back at time promised, and was washed. service provider quickly. Heather was friendly, informative and offered options for the service. Car was back at time promised, and was washed. More

Quick service with a person with knowledge, and knew what she was doing. Excellent service, she was doing. Excellent service, More