AutoNation Subaru Roseville

Such a piece of xxxx waste of time. I have never been so annoyed and disappointed about an experience, especially dealing with a business that you would expect to have at minimum decent I have never been so annoyed and disappointed about an experience, especially dealing with a business that you would expect to have at minimum decent customer service. Customer satisfaction and xxxxx is something this company does not have. They have wasted both my time and money. After taking my car to be appraised which they completed and made an offer. I came back to accept their offer. After wasting HOURS of my time, completing forms they asked for a ridiculous amount of random unnecessary documents although I have the title of my car they were allegedly planning on buying from me. In addition they asked for the original bill of sale from when I bought the car. I provided it. Then they asked for a letter from the finance company stating that I had paid off the vehicle (again although I already had the physical pink slip, title in hand). Again, unnecessary but I obliged. Asked them to CONFIRM that was ALL they needed. I received a typical piece of xxxx ball-less response of "it should be". Once again wasting time going down there now that again I have provided every random a*s document they could think of asking for that was unnecessary. After waiting there yet again they thought of another random a*s document they could ask for. Now they asked to physically go down to the finance company and have them print out a document reiterating in a 17th version the same information that the car was paid off and owned by me. Again, yet more and more pissed off this time I drove down and complied yet again, foolishly. After returning for more time wasting they came back yet again to let me know that even though I provided every document to ever be created they still were not satisfied. If this wasn't the biggest waste of my life then idk xxx is. Do not waste your time on this piece of xxxx company. They will act like they want to buy your car and then proceed to waste at least a good portion of your life. At minimum they could have just let us know they offered too high and are backing out but instead proceeded to make us jump through a million hoops and eventually tell them to f**k off. 10/10 do not recommend unless of course you have access to the original Declaration of Independence that you can provide to them, they will not be satisfied. More

The AutoNation Subaru team was awesome! I've purchased at least a dozen cars and this experience was the best, by far. Elena and Sonny were great to work with, no hard sales, just honest in I've purchased at least a dozen cars and this experience was the best, by far. Elena and Sonny were great to work with, no hard sales, just honest information. Brandon and Paeli were also great: Just a fabulous team overall. I decided to come back to this dealership after my son and daughter-in-law had such a great experience in June with their purchase - keep up the good work!!! Thank you! More

Great location. Nice and cozy waiting room. Love their free coffee. Friendly personnel. No pressure environment. Nice and cozy waiting room. Love their free coffee. Friendly personnel. No pressure environment. More

The staff was great, very welcoming. They gave me a fair deal on my trade in. They gave me a fair deal on my trade in. More

All employees were Friendly and helpful. There was no sales pressure at any time. Great employees. There was no sales pressure at any time. Great employees. More

The sales team was great to work with, they gave me $1500 more for my trade than the other Subaru dealer. more for my trade than the other Subaru dealer. More

Very easy to work with and are flexible. The transaction was seamless from start to finish. The transaction was seamless from start to finish. More

Very good service. Sean Collins and Alvin Yeo were very easy to work with and very professional. Appreciated their patience and explaining everything. Sean Collins and Alvin Yeo were very easy to work with and very professional. Appreciated their patience and explaining everything. More

My service contact is Raj. He is the greatest and always makes everything easy and with me and my car feeling cared for and us leaving with smiles on our faces or grill.. The He is the greatest and always makes everything easy and with me and my car feeling cared for and us leaving with smiles on our faces or grill.. The technicians must be doing a great job too as I haven’t had any issues with my 4 yr old Crosstrek. More

Heather is very helpful especially with my concerns . There rest of staffs as well are friendly and accomodating. There rest of staffs as well are friendly and accomodating. More