AutoNation Subaru Hilton Head

Spencer did a great job ordering our new tire and having it shipped from Indiana. Was polite and informative. Will ask for Spencer on our next visit. it shipped from Indiana. Was polite and informative. Will ask for Spencer on our next visit. More

High prices, horrible customer service I contacted the dealership by phone regarding a new 2020 Ascent. Ben offered me $1500 off MSRP. I mentioned that other dealers were offering $4000 o I contacted the dealership by phone regarding a new 2020 Ascent. Ben offered me $1500 off MSRP. I mentioned that other dealers were offering $4000 off MSRP so he asked for links to verify. I sent the internet prices, and Ben refused to move on the price because of the color choice and he said cars were limited due to Covid-19. I called the manager Kevin Madeo, left a voice mail but he did not return my call. I also placed on inquiry online but no one ever responded. After I was repeatedly ignored, I reached out to Vic Bailey Subaru in Spartanburg, SC who not only offered me the same vehicle but took $4352 off MSRP and NO dealer fees. I made the entire deal over the phone and picked up my car a few days later. If you are looking for a new Subaru, please give Vic Bailey a call or send them an email. They want your business and are actually willing to provide customer service, plus their prices can't be beat. Maybe Peacock can take some time to train their employees since they are not busy selling cars or returning calls. More

Worked with Blake and Natalie ..easy to deal with and very patient...they answered all our questions and made the whole process very easy..we are pleased with the whole process.. very patient...they answered all our questions and made the whole process very easy..we are pleased with the whole process.. More

Service-It took four tries to complete the work-over two months. A lot of miscommunication. When it finally happened the problem seems to be resolved. months. A lot of miscommunication. When it finally happened the problem seems to be resolved. More

The staffs have an excellent customer service,very knowledgeable and respectful. I would recommend this dealership to my friends and relatives. Very nice waiting area with lots of snacks. knowledgeable and respectful. I would recommend this dealership to my friends and relatives. Very nice waiting area with lots of snacks. More

Not only was my salesman top notch, the whole dealership was outstanding!! We traveled about 80 miles the day before the Thanksgiving holiday and was caught in traffic causing our arrival to the dealer to b was outstanding!! We traveled about 80 miles the day before the Thanksgiving holiday and was caught in traffic causing our arrival to the dealer to be close to their closing time. This made no difference as we were not rushed in any manner. After speaking with Adam, our salesman, we knew on the test drive that we would be purchasing the vehicle that evening. He and the manager made us feel at home, detailed my vehicle, gased it up, and had us on our way back home. I HIGHLY recommend this dealership for anyone in the market for either a new or used vehicle. Just a complete smooth transaction from beginning to end More

Got to my 1 o’clock appt at 12:45. Told the gentleman I had to be on the road back no later than 2. He said no problem I’d be done no later than 2. Also requested—per the Outback 3.6 manual—synthetic o had to be on the road back no later than 2. He said no problem I’d be done no later than 2. Also requested—per the Outback 3.6 manual—synthetic oil. He said they always use conventional in Outbacks. I asked for Mobile One. He said they had Castrol. I agreed to the Castrol synthetic oil. At 2:35 my car was done. On the receipt it clearly says conventional oil. I explained to the young lady I specifically wanted synthetic. She said that the receipts always say bulk conventional, but she would check in the back to make sure I got the synthetic. Sure enough, she said the techs in the back said I got the synthetic. Sure. So not done in the promised time with the product I wanted per Subaru recommendation. More

As always, I have been pleased with the service. Charles made me feel welcomed. Good job! I am extremely happy with my Outback and Peacock made me feel welcomed. Good job! I am extremely happy with my Outback and Peacock More

Every time we have our Subaru Outback service we always come to Peacock Subarhu Dealership. Charles and the new young lady in service are extremely knowledgeable and understanding. We will always use the come to Peacock Subarhu Dealership. Charles and the new young lady in service are extremely knowledgeable and understanding. We will always use the service department.. More

Peacock Subaru GM - a disappointing experience Of note – this is the first online review I have ever felt compelled to complete. We went to Hardeeville Subaru Mar2019 with intentions to purchas Of note – this is the first online review I have ever felt compelled to complete. We went to Hardeeville Subaru Mar2019 with intentions to purchase a car and get the best price possible. Our sales agent John was very junior (had just been there a few weeks) but was kind and appeared genuine. He made every effort to navigate our questions and concerns. Unfortunately, our interaction with GM Ken Kirby was quite different. While initially very kind and welcoming, his demeanor quickly shifted when my husband made it clear that we were trying to negotiate a good deal on a Subaru Outback. We were met with a condescending tone and the statement “our customers don’t usually come here to price shop.” Mr. Kirby stated that the dealership will be fined $5k if they sell a car below invoice (the validity of which was subsequently debunked by other GMs with whom we later interacted). He then abruptly exited the conversation to welcome another customer. We went to Troncalli Subaru (in Cumming GA) that weekend and happily purchased a brand-spankin’ new 2019 Subaru Outback Limited for $5,500 off MSRP ($2500 below invoice). In fact, this discount (5K off a new limited) was a promotional offer that all other Subaru dealerships were offering/matching at the time, except for Hardeeville. I am sure that the Hardeeville dealership provides wonderful customer service after a car is purchased – this service might be reason enough for some individuals to purchase from this dealership. However, if you are looking to save some money – go elsewhere. Bottom line – Mr. Kirby could have undercut the Troncalli dealership by $500 and we still would have driven the 4.5 hours to take our business elsewhere. Perhaps Mr. Kirby mistook our clearly humble lifestyle (old Honda civic, torn jeans) for lack of means – regardless, we are now the happy owners of a beautiful Subaru Outback. FYI we love this car as it meets all our criteria for comfort, safety, and reliability. As a physician, I intend to post this experience on Physician Mom’s Group – a social media group comprised of 80,000 physician mothers, where Subaru’s are one of the most highly recommended car manufacturers for the aforementioned reasons. More