AutoNation Subaru Arapahoe - Service Center

Sloppy work on recalled airbag installation.. Sloppy work and little concern on part of AutoNation, Recall on passenger airbag and it was replaced...the result is a chronic and annoying vibration Sloppy work and little concern on part of AutoNation, Recall on passenger airbag and it was replaced...the result is a chronic and annoying vibration in area of passenger airbag. I returned to dealer to clear up vibration said they found a screw misplaced. Hum! Vibration still exists. Feels like I may now have a more faulty airbag than before it was replaced because of poor installation job. I have called and they simply don't return my call. Very disappointing! It is not any mystery as to why Dealerships have a lousy reputations for their Service Departments. More

Thieves I bought a car from the auto nation two years ago. Within two weeks the car wouldn't start. They told me when I bought it that they had done an inspe I bought a car from the auto nation two years ago. Within two weeks the car wouldn't start. They told me when I bought it that they had done an inspection. That was not true. The battery was old and corroded, and I had to have it replaced. The brakes squeaked for two years and they told me they couldn't fix it. Within two years the car had to be fixed five times. The total cost of the repairs was more than the car was worth in a trade-in. The last time that it broke down, they told me it would be $1800 to fix it. The repair was in the same place that it had broken only a year before. They refused to work with me on this. When I asked to speak with the general manager, he refused to speak with me. I have the car moved to a different mechanic. The new mechanic told me that I don't nation Subaru didn't even open up the car to find out what was wrong. They just turned it on and listen to it. For this I had to pay $180 for a diagnostic. Additionally, the repair at the other mechanic was $600 less. do not buy a car from these people. Do not have your car fixed by these people. These people are thieves. More

Horrible "Customer Service" from Mike/Finance Purchased a Subaru from the family of a friend who died in an accident. This dealership had no clue how to handle the warranty transfers (5 in total) Purchased a Subaru from the family of a friend who died in an accident. This dealership had no clue how to handle the warranty transfers (5 in total). Mike was incredibly rude, smirking and smiling while telling me they've never had to deal with a situation like this. One, theoretically, then learns how to handle it. I work in the financial industry and my license would be taken away and my firm would fire me if I treated customers this way. Instead they tell me that I have to call each one and take care of it myself. This after I had called and left messages with Nick and Scott letting them know what I needed. Scott called me on the way over and said anyone in the finance department could help me. They didn't know the procedures, nor did they have the paperwork. Nick at least tried but the information he provided me was incorrect. Never experience such blatant disregard as a customer. let alone a human being. May they experience much better service when they experience death and ever truly need customer service. More

AutoNation Puts the "Ice" in Customer Service! I bought a "bumper-to-bumper" warranty that supposedly covered "everything but the bumper". I originally purchased my car at the Autonation Subaru on I bought a "bumper-to-bumper" warranty that supposedly covered "everything but the bumper". I originally purchased my car at the Autonation Subaru on 104th. When I took my car back (TWO DAYS after buying it) because of a faulty turbo, the warranty company reassigned me to this location because they found them easier to work with...and I agree, but only because this location keeps my car a while before saying everything is fine and giving it back to me with the same unresolved issues. At this point, even my warranty company is fighting with them & I'm thinking of filing a lawsuit One very specific example I can give is from this morning. My daughter was on her way to school after dropping me off at work (we're a 1-car hh atm) when the car started smoking EXCESSIVELY from the numerous (and previously acknowledged, but not actually repaired during any of my prior visits) leaks under the hood. She was about 3 blocks away, and limped the car to their service department after letting it cool off a bit. Despite three manned service desks and nobody else in line, she was made to wait. Despite explaining what happened, she was asked if she had an appointment. Long story short, she was turned away because whatever's wrong with my car is "between you and your warranty company". The car is now sitting waiting for a tow back to their service department so that the dealership will look at it, and my daughter is walking about 5.1 miles home with all her school luggage. This is a VERY typical experience for us. I wouldn't expect yours to be any better...! More

Be careful - friendly people, expensive bills I bought at antunation a used Subaru Outback with 60-d warranty. On day 50th they changed oild and noticed a leak. They couldn´t schedule repair until I bought at antunation a used Subaru Outback with 60-d warranty. On day 50th they changed oild and noticed a leak. They couldn´t schedule repair until day 59. Thaht day it couldn´t be fixed and then... they said my warranty had expired. Of course, very polite and with very friendly words. The quote was $400. Jus in case, I went to a Subaru independent dealer who charged me $165 instead oif $400. Two months later, the headgaskets leaked. Their Quote: $2200. The real cost (in an independent Subaru dealer): $1200. All the money spent in TV advertisements is charged on your bill. Reconsider using this dealer. More

As a new resident to the Denver area, I have taken my Subaru Outback 2009 twice to Go Subaru Arapahoe. I have an extended warranty that i purchased when I go my car at Waikem Motors in Canton, Ohio. Pr Subaru Outback 2009 twice to Go Subaru Arapahoe. I have an extended warranty that i purchased when I go my car at Waikem Motors in Canton, Ohio. Previously i dealt only with Waikem and had excellent service with professional attitudes, expert knowledge of the cars and so willing to answer questions and serve clients. Go Arapahoe, on both occasions i took my car there, added charges to my bill, that unless i questioned carefully were out and out deceptions. I picked up my car today and the cashier said my bill was $294.00. i spoke the the service advisor about 2 hours prior and he told me I needed a wheel alignment plus the $44.79 for the regular maintenance of lube and oil. Mr. Marciano quoted me $99.95 for an alignment. i was shocked at the $294.00 charge and asked to see the the service advisor. He just could not understand how the $212.00 charge got on my bill. In addition, I was charged for a small item on a defective seat belt when it was covered by the extended warranty. There was a charge of $15.24 for Misc. Charges that could not be explained. i ended up paying $161.54. When the car was in the first time for regular lube and oil and another issue under warranty, they tried to charge me again. I was considering passing this car on to my daughter-in-law and purchasing a new Subaru, but if this is the quality of the service I will have here in Denver, then I must consider options. More

Purchasing a car from them was very simple. All of my experiences SINCE I signed the paperwork has been painful. I've had 5 service appointments. Every single one had a problem - I scheduled online and experiences SINCE I signed the paperwork has been painful. I've had 5 service appointments. Every single one had a problem - I scheduled online and it didn't go through, I scheduled on the phone and they didn't make note of everything I wanted completed, I scheduled over the phone and they didn't complete all of the services I requested, I scheduled over the phone and they scheduled the wrong day, I scheduled over the phone and they were late for my completion time. I think their service department is SO overworked that it is impossible for them to be efficient. They are all very nice, but it's chaos. I have been trying to cancel the gap insurance on my payment for 4 months now. I can never get anyone to call me back, when I did finally get someone to answer the phone (because I refused to leave a message or be placed on hold) I was told they would mail me paperwork that day. That was 12 days ago, and not a sign of the paperwork. At this point, I consider it theft, since I'm continuing to pay for something that I have requested a cancellation on at least 6 times now. I would not send anyone to this dealership. Their followup is atrocious. More

I was in for some air in my tires and after having the car for a total of 10 minutes they completely scratched up the steering wheel of my BRAND new car. And then denied it. Rudely. The reason they gave car for a total of 10 minutes they completely scratched up the steering wheel of my BRAND new car. And then denied it. Rudely. The reason they gave me was that the seat was all the way back and they couldn't reach the steering wheel, which begs the question: how did you drive it into the back? Lame, and they were unwilling to even talk about fixing, compensating, saying sorry. Never service your car here! More

I brought my 10 year old, well used outback in with a laundry list of issues. Dealer tried to upsell me on an "engine re-seal" to stop oil leaks for $2849, which is ridiculous, a new engine would be ch laundry list of issues. Dealer tried to upsell me on an "engine re-seal" to stop oil leaks for $2849, which is ridiculous, a new engine would be cheaper. Their price on several service items was 2x what other dealers ask. They will charge you $50 "shop supply fee" in addition to parts, supposedly for disposal and non-itemized items (gloves?, that paper mat on your seat? disposing old parts? ) What bunk. My other shops never charge this fee, and their rates are lower in addition. They'll charge you diagnostic time, minimum of an hour ($115) to basically plug in the code reader. Other shops won't charge you to diagnose something if you end up having them do the work. They estimates they gave me were non-inclusive of the diagnostic fee, the shop supply fee, and taxes, so when I walked in I was expecting to pay $995, and my bill was initially $1250, I complained, and they comped me some of the diagnostics, bringing it down to $1100. I know you basically have to be an idiot to take your car to a dealer shop, but this one seems particularly untrustworthy with respect to what your bill will be when you walk out the door. More